Senior AP Exception Specialist

Summary

The Senior AP Exception Specialist is critical to the Accounts Payable team. This position performs duties requiring considerable experience, skill, and knowledge of accounts payable policies, practices, and software packages. With the ability to manage multiple moving pieces, this position quickly resolves exceptions and creates a positive business experience between Accounts Payable and its customers.

Key Responsibilities

• Serve as a primary AP escalation point, collaborating with AP Support team and other Simplot stakeholders to drive timely resolution of escalated invoice & payment issues


• Provide guidance and training to business partners on exception resolution and prevention best practices


• Investigate and resolve complex AP exceptions with a high level of professionalism, sense of urgency, attention to detail, and accuracy


• Analyze trends & identify root causes of issues and assist with implementing corrective actions to reduce repeat exceptions and improve processes


• Manage daily / weekly / monthly AP Escalation tasks, including customer ticket resolution, clearing escalation queues, handling payment voids/reissues, working various error queues & reports


• Additional tasks as needed, such as running reports or training team members

Typical Education

Bachelor's Degree (B.A. or B.S.) from 4 year college or university

Other Information

• Strong knowledge of Enterprise Solutions practices, tools, and procedures


• Proven ability to think critically, solve complex problems, and evaluate, design, and enhance internal processes


• Solid understanding of customer service principles


• Highly organized and self-motivated, with the ability to manage fluctuating workloads while maintaining accuracy and efficiency


• Comprehensive knowledge of accounting and accounts payable practices, principles, and procedures


• Proficient in key accounts payable systems and platforms, including JD Edwards, Agvance, APx, SAP


• Demonstrates reliability through consistent attendance and punctuality