Senior APIM / CXI Engineer

Job location: Nashville, TN (preferred) or Columbus, OH (both locations would be for on site work)

The Senior APIM / CXI Engineer will support customer-facing integration initiatives within the CXI domain while also contributing to broader API platform efforts.

This role will split time between customer-driven integration work and Azure API Management (APIM) responsibilities, including potential involvement in the Gigawatt.ai API service build-out.

The ideal candidate is hands-on with APIM and experienced in supporting customer-facing APIs and integrations, with the ability to operate across multiple work streams.

Key Responsibilities:

• Design and implement APIs using Azure API Management (APIM) for customer-facing use cases
  


• Support CXI (Customer Experience Integration) initiatives, enabling seamless integration across customer platforms and services
  


• Collaborate with business and product teams to translate customer requirements into scalable API solutions
  


• Contribute to Gigawatt API service build-out as needed
  


• Implement API policies (security, throttling, transformation, routing)
  


• Support API lifecycle management: design, versioning, publishing, and governance
  


• Ensure APIs meet performance, scalability, and security standards
  


• Work across multiple initiatives, balancing CXI priorities and platform work
  

Requirements

Required Qualifications (Must-Have):

• Strong hands-on experience with Azure API Management (APIM)
  


• Experience building and supporting customer-facing APIs / integrations
  


• Solid understanding of RESTful API design and integration patterns
  


• Experience with API security (OAuth2, JWT, rate limiting)
  


• Ability to work across multiple workstreams and stakeholders
  


• Strong communication skills with both technical and business teams
  

Preferred Qualifications (Nice-to-Have):

• Experience with customer experience platforms / CX systems integration
  


• Exposure to event-driven architecture (Kafka, streaming)
  


• Experience supporting large-scale enterprise API ecosystems
  


• Familiarity with energy/utilities domain or similar large enterprise environments
  


• Experience contributing to greenfield API platform build-outs
  


• Familiar with Utilities companies.