Senior Associate, Quality Assurance

Associate, Document Specialist

POSITION PROFILE

Satisfies customers according to company standards of quality and output by prepping, scanning, inspecting, compiling, assembling and binding documents. Is required to be cross trained and demonstrates the skill set for scan to file to include traditional copy, oversize, color, mail outs and on-site functions.

JOB DUTIES AND RESPONSIBILITIES

• Achieves customer satisfaction by consistently prepping, scanning, inspecting, compiling, and assembling projects accurately in a timely manner.


• Meets deadlines by working at a quick and steady pace while maintaining quality/error free work.


• Achieves Time Productive statistics by meeting standards established by the facility.


• Meets company production standards by achieving the Impressions per Hour (IPH) rate in accordance with standards established.


• Maintains optimal machine performance by correcting simple machine problems (clearing jams, refilling toner, replacing machine oil, etc.) and having a working knowledge of machine codes to report in the event of equipment failure.


• Completes all paperwork in a timely, accurate and legible manner by reading and writing in English.


• Troubleshoots problems by communicating effectively and promptly to manager.


• Prevents assembly errors by maintaining an organized work station.

QUALIFICATIONS (Education, Experience and Certifications)

• High school diploma or equivalent.


• No prior work experience necessary.


• Typing skills.


• Basic PC skills.

KNOWLEDGE, SKILLS AND ABILITIES

• Must be able to work in a team environment by maintaining positive, productive relationships with co-workers, management, sales and production departments.


• Must be able to adapt to changing situations and be flexible.


• Must be able to perform repetitive work by continuously executing different tasks according to set procedures, sequence or pace while maintaining quality and output standards.

WORKING CONDITIONS, MENTAL AND PHYSICAL DEMANDS

• Deals with time demands of work schedule by being available to work 8 to 12 hour shifts including nights, weekends, overtime and holidays depending upon volume of work to satisfy account needs.


• Must be able to work in a production facility by adapting to moderate medium to high noise levels.


• Deals with moderate stress levels by adapting to and coping with stressful situations for extended periods of time.


• Position often requires ability to stand on feet for at least eight (8) hours per day.


• To handle customer orders, may be required to lift and move supplies weighing up to 50 lbs. from the floor to waist height, carrying it 10 feet and lowering back to the floor.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.