Senior Associate, Ultimate Rewards Product Marketing Strategy

Join us to shape the future of our Ultimate Rewards program! The Chase Rewards Team delivers loyalty user experiences that allow customers to redeem their Ultimate Rewards points. The Ultimate Rewards Strategic Partnership Team is comprised of several redemption option verticals, including Gift Card, Point Transfer, Pay with Points, and Pay Yourself Back.

Job Summary: 

As a Senior Associate in Ultimate Rewards, you will be joining a high visibility strategy team, supporting partnerships within the Ultimate Rewards redemption programs. You will ensure customer engagement, business objectives and NPS while maintaining a strong controls environment. You will be working cross-functionally with several partners to deliver on product initiatives to drive decision making on areas of opportunity and investment. 

Job Responsibilities:  

• Support day-to-day business management for a portfolio of Ultimate Rewards redemption capabilities, balancing partner coordination, customer experience, engagement, and financial outcomes.
• Coordinate internal stakeholders across Product, Marketing, Operations, Finance, Legal/Compliance/Risk, and Analytics to align on goals, prioritize initiatives, and facilitate timely decisions (including executive-ready updates as needed).
• Support external partner relationship management (where applicable), including operating cadence, business reviews, growth initiatives, and issue resolution; coordinate follow-ups to help ensure contractual obligations are met.
• Support program economics and performance tracking: monitor run-rate, unit economics, and KPIs; identify cost optimization opportunities; partner with Finance on forecasting and benefits tracking.
• Coordinate operational readiness for launches and changes (processes, servicing impacts, controls, monitoring, incident/defect triage) to support a strong end-to-end customer and operations experience.
• Support a strong risk and compliance posture by partnering with controls functions on governance routines, approvals, documentation, audit readiness, and issue management.

Required qualifications, capabilities, and skills:  

• 3+ years of experience in program management, partner management, product operations, marketing, or business strategy (financial services/loyalty/payments experience a plus).
• Demonstrated ability to manage cross-functional initiatives with multiple stakeholders and dependencies.
• Experience supporting partner or stakeholder management routines (operating cadence, business reviews, action tracking, issue escalation/resolution).
• Strong analytical skills. 
• Strong written and verbal communication skills.

Preferred qualifications, capabilities, and skills:

• Financial services, loyalty, or payments experience.

Additional Information: 

Applicants must be authorized to work for any employer in the US. We are not able to provide immigration sponsorship or take over sponsorship of an employment visa at this time. Final job grade level and corporate title will be determined at time of offer and may differ from this posting. This role does not provide relocation assistance, so all candidates must be local to the work locations listed in the job posting or willing to relocate on their own immediately upon hire.