Senior AWS Connect Architect

Job Summary:
We are seeking a Senior AWS Connect Architect to lead the design and delivery of enterprise-grade contact center solutions. The ideal candidate has deep expertise in Amazon Connect, AWS cloud services, and telephony systems, with a strong preference for healthcare industry experience.

Key Responsibilities:

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  Architect and deliver scalable, secure Amazon Connect solutions (IVR, routing, omnichannel)

  
  


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  Integrate Amazon Connect with CRMs and healthcare systems

  
  


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  Leverage AWS services (Lambda, Lex, Kinesis, DynamoDB, S3) to build intelligent workflows

  
  


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  Ensure solutions meet HIPAA and compliance standards

  
  


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  Guide engineering teams, provide technical leadership, and define best practices

  
  


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  Optimize performance, reliability, and security of contact center platforms

  
  

Required Skills:

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  10+ years in IT architecture, 4+ years in Amazon Connect or cloud contact centers

  
  


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  Strong AWS expertise (Lambda, S3, CloudWatch, API Gateway, IAM)

  
  


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  Solid understanding of telephony, SIP, IVR, and contact center operations

  
  


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  Proven ability to design secure, scalable cloud architectures

  
  


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  Excellent communication and stakeholder leadership skills

  
  

Preferred:

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  Healthcare industry experience (HIPAA, PHI handling)

  
  


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  AWS Solutions Architect Professional certification

  
  


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  Experience with AI/ML features, Infrastructure as Code (CloudFormation/Terraform)