Senior Business Systems Analyst
Employment Type: Onsite
Annexa is currently working with D.C. Government's Office of Unified Communications and are seeking a Sr. Business Systems Analyst that will support in modernization, Public-Saftey technologies, and mission critical systems. This position will lead enterprise requirements, process redesign, and IT initiatives for DC's 911/311 operations.
Responsibilities:
- Formulate and define systems scope and objectives based on user needs and a comprehensive understanding of business systems.
- Devise or modify procedures to solve complex problems considering system limitations, operating time, and desired results.
- Provide consultation on complex projects and contributes as a senior-level specialist across phases of systems analysis.
- Lead requirement development sessions to gather detailed business and functional requirements.
- Analyze existing workflows, processes, and system configuration to identify improvement opportunities and modernization needs.
- Develop business process models, use cases, workflow diagrams, and documentation to support system design and decision making.
- Translate business and operational requirements into clear, actionable technical specifications for OUC-IT teams.
- Evaluate system capabilities, performance data, and user feedback to recommend system enhancements or process modifications.
- Support testing activities including test plan development, test case creation, user acceptance testing, and issue tracking.
- Coordinate with cross-functional stakeholders to ensure alignment between operational needs, technical solutions, and project goals.
- Assist in the development of standardized tools, templates, documentation framework, and reporting dashboards.
- Support change management activities including training documentation, stakeholder communication, and workflow transition support.
- Conduct impact assessments to determine effects of system changes on users, processes, and integrated systems.
- Support data validation, data mapping, and data quality reviews to ensure accuracy and consistency across platforms.
- Prepare reports, presentations, and recommendations for leadership based on analysis, findings, and project outcomes.
Required Skills:
- 11+ years of experience with Software Development Lifecycle.
- 11-15 years of experience with Business systems analysis or IT project support.
- 11+ years of experience with workflow analysis and enterprise process improvement.
- 11+ years of experience with workflow and process- mapping tools (Visio, etc).
- 11+ years of experience using case development and process modeling.
- 11+ years of experience with multitask-holder coordination.
- 11+ years of experience with testing and UAT support.
- 11+ years of experience with data validation, mapping, and quality review.
- 11+ years of experience with change management support.
- 11+ years of experience with reporting, dashboard creation, and presentations.
- Bachelors Degree in IT or related field or equivalent years of experience.
Desired Skills:
- Experience with public safety or high-availability systems.
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