Senior Channel Operations Specialist

Company : Us Healthcare Careers

Job Description - Senior Channel Operations Specialist

Seeking a Senior Channel Operations Specialist to manage the assurance of $350M of revenue through a Reseller partners by managing channel partnerships, ensuring efficient operations, and support sales and marketing efforts to drive a highly effective and operationally excellent reseller channel.

This position supports the Latin America [LATAM], Asia Pacific [APAC], and Australia New Zealand [ANZ] territories.

Responsibilities

Administration of approximately 1200 + Contracted Resellers worldwide

Establishing GSA Pricing for all US Federal Sales as well as Canada Government Sales

Ensure all contracted resellers are certified and trained as required

Ensure readiness and conformance for all resellers assuring resolution of any revenue recognition issues

Administration and Support of All Distribution Contract and Operationally

Facilitate partner/reseller onboarding and off-boarding requests from field Sales

Review partners history of sales/opportunities to identify non-productive partners for terminating

Work with field team for input and approvals for terminations, designation changes

Maintain an up to date (Partner Relationship Management) system which is a fundamental tool to enable

better communication, and manage our growing partner landscape, allowing us to ensure

that our partners are positioned to enable mutual growth

Review and respond to reseller inquires and requests that come into the Channel Operations mailbox

Contribute to the effectiveness of regional and account managers’ reseller relationships

Manage requests for contracted and non-contracted Letters of Authorization

Troubleshoot any issues escalated to channel operations in CRM

Complete requests for non-contracted resellers set up in CRM

Reassignment or troubleshooting on any deal registrations from portals

Facilities Maintenance Management (FMM) for new MEF claims, troubleshooting any issues

Supervise and coordinate routing of new deal registrations for new end customers

Work with large partners $1B+ to develop a service

Works on complex global deals with named accounts using the reseller community to encompass local
customer support, customs product release, and provide ongoing first line service support

Be the voice and advocate for our reseller community

Maintenance of the Channel Inbox and complete daily requests from the territories coming to Channel
Operations Inbox

Manage requests for contracted and non-contracted Letters of Authorization

Requirements

Bachelor’s Degree required

Minimum of 5+ years of experience in Reseller / Channel Operational Support role

2+ years of experience in a Reseller / Channel Management role

Experience with a global technology company highly preferred

Self-motivated with strong management and motivational skills to lead and train staff

Strong interpersonal and communication skills with the ability to adjust communication style best suited
for different subjects and audiences

Can communicate and present effectively at all levels across the organization present effectively

Has strong business acumen with an executive presence and demeanor with consultative/execution
relationship building selling skills is essential

Show commitment to the job and actively contributes to a positive work environment, displaying
enthusiasm for his/her work and continuously reaches higher

International Channel Partner experience is a big plus

Gretchen Sheppard ~ US HealthCare Careers ~ [email protected] ~ 408-686-9450

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Senior Channel Operations Specialist

Job Description - Senior Channel Operations Specialist

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