Senior Collections Coordinator

Focused on employment and labor law since 1958, Jackson Lewis P.C.’s 1,000+ attorneys located in major cities nationwide consistently identify and respond to new ways workplace law intersects business. We help employers develop proactive strategies, strong policies and business-oriented solutions to cultivate high-functioning workforces that are engaged and stable, and share our clients’ goals to emphasize belonging and respect for the contributions of every employee.

The Firm is ranked in the First Tier nationally in the category of Labor and Employment Litigation, as well as in both Employment Law and Labor Law on behalf of Management, in the U.S. News - Best Lawyers® “Best Law Firms”. 

Job Summary

The Senior Collections Coordinator will oversee the full-cycle accounts receivable process, including payment application, account reconciliation, and collections, while maintaining positive attorney and client relationships.

The Senior Collections Coordinator is trusted to manage complex and high-value accounts, exercise sound judgment in sensitive collection matters, and work independently in a fast-paced environment. The candidate will be required to develop an understanding of assigned AR through regular meetings with billing attorneys, the revenue team, and attorney support assistants and specialists to support management of client portfolios and promote proactive collection practices.

Primary Responsibilities

• Manage the full-cycle accounts receivable process and serve as the primary point of contact for escalated or complex collection issues
• Produce regular and ad hoc financial and statistical information for firm leadership and attorneys, demonstrating judicious use of financial systems
• Proactively review aging reports to identify past-due accounts and independently manage outreach to attorneys, clients and insurance carriers
• Partner closely with attorneys to develop and execute effective collection strategies and expedite payment resolution; demonstrate an understanding of client needs, and recommend continuous improvement initiatives
• Review internal AR and collection policies to increase efficiency and reduce aging balances
• Perform account reconciliations and resolve billing, payment, and application discrepancies, including reconciliation of unallocated and retainer accounts
• Adhere to and ensure compliance with firm accounts receivable write-off policies
• Monitor invoice status and payment activity through e-billing and e-vendor portals
• Maintain accurate and up-to-date document collection activity, communications, and follow-up actions in Aderant based on feedback from attorneys, clients and billing department
• Monitor and respond to the accounts receivable hotline and shared inbox
• Assist with special projects, process improvements, and ad hoc requests related to collections and cash management
• Protect and maintain any highly sensitive, confidential, privileged, financial, and/or proprietary information
• Provide back-up to Collections Manager when needed and provide guidance to support junior collections staff

Requirements

• Bachelor’s degree in business administration, Accounting, Management, or a related field preferred.
• Minimum of 5+ years of law firm or professional services collections experience strongly preferred.
• Demonstrated experience handling complex or high-value accounts receivable.
• Strong working knowledge of Microsoft Word, Outlook, Excel, Teams, and Windows-based environments.
• Excellent written and verbal communication skills, with the ability to professionally engage attorneys, clients, and carriers.
• Strong organizational skills, attention to detail, and ability to manage multiple priorities independently.
• Collaborative, solution-oriented mindset with a strong client service approach.
• Experience with Aderant and e-billing platforms strongly preferred.
• Proficiency with Microsoft Office, with an emphasis on Excel.

For New York, the expected salary range for this position is between $45.67 and $55.29. The actual compensation will be determined based on experience and other factors permitted by law.

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, marital status or any other characteristics protected by law.