Senior Customer Services Clerk

Salary

$4,813.00-$5,767.00/Monthly

The City of Fresno is offering an exceptional career opportunity for an experienced, customer service professional.

As a Senior Customer Services Clerk, you will lead staff, support complex customer inquiries, and ensure efficient, accurate, and courteous processes. If you are a detail-oriented problem solver, apply now!

• Duties may include, but are not limited to, the following:
• Resolve customer inquiries regarding rates, fees, services, and regulations.
• Assist staff in addressing complex and difficult customer service issues.
• Produce bills, reports, and files using standard software applications.
• Contact customers regarding service, billing, and tax assessment concerns.
• Train and provide lead direction to customer service and clerical staff.
• Process payments, research returned checks, and determine appropriate charges.
• Grant extensions, establish payment plans, and adjust utility bills as needed. •
• Research transactions and input accurate adjustments and corrections.
• Communicate with other agencies and support departmental procedures.
• Perform related duties as assigned.

The duties, work location, and schedule of this position may vary by assignment, please inquire about specific details if called upon for an interview. Explore the job specification for additional position details.

The current vacancies exist in the Retirement Department. This classification also exists in the Planning & Development, Public Utilities, and Finance departments. Immediate and future vacancies will be filled from this eligible list for a period of three (3) months from the date the eligible list is created, with the option of extending that period at the City's discretion. If the examination process is suspended for this recruitment, the eligible list may be limited to three (3) months.

The requirements applicants must meet the minimum qualifications on or before the posted filing deadline in order to qualify for the examination and does not assure a place on the eligibility list:

Option 1: Two (2) years as a Customer Services Clerk with the City of Fresno

Option 2: Possession of a high school diploma or GED and completion of nine (9) units in accounting, mathematics, or related coursework

AND

Two (2) years of increasingly responsible full-time general customer service and financial record keeping.

Additional Requirements Eligibles certified for consideration for this position will be required to successfully pass a department interview and a Department of Justice fingerprint process prior to employment with the City of Fresno.

Possession of a valid California Driver's License may be required at time of appointment and maintained throughout time of employment. Candidates considered for hire may be required to provide proof of a valid driver's license and current copy of their driving record. Bilingual abilities may be required to meet community and operational needs.

The Selection Process The examination process may consist of the following:

Written Examination - 100%:

• The written examination may be conducted online and is designed to assess a candidate's knowledge of financial recordkeeping procedures, basic mathematical procedures and calculations, skill to operate modern office equipment including a computer, ability to establish and maintain effective working relationships, provide lead direction and other subject matter designed to test the knowledge, skills and abilities of a Senior Customer Services Clerk.
• Candidate must achieve a passing score on the witten examination to qualify for placement on the eligible list.
• The written exam is tentatively scheduled for the week of August 31st, 2026.

Veteran’s Preference

If an examination is conducted for a position within the classified service, qualified veterans who pass the examination will have five (5) points added to their final score. Candidates must submit a copy of their DD214 Member 4 form or an electronic copy indicating honorable discharge with each application prior to the filing deadline.

Additional Information

Please visit www.fresno.gov/jobs to apply. ONLY ONLINE APPLICATIONS AND MATERIALS ARE ACCEPTED and must be submitted by midnight on the closing deadline, or they will not be accepted for any reason.

• Resumes will not be accepted in lieu of a completed employment application.
• ALL CORRESPONDENCE regarding this recruitment and exam process will be sent via e-mail. 
• All applicants will acknowledge such understanding when they complete their on-line application. 
• Verify we have your correct e-mail address before you submit your application. It is an applicant's responsibility to check their email frequently to ensure they receive all pertinent communication from the Personnel Services Department on a timely basis.
• It is an applicant's responsibility to check their email account and to ensure it is set up to accept emails from the City of Fresno. Dependent upon your settings, notices from the City of Fresno may be directed to the junk mail or spam folders.
•  It is the applicant's responsibility to check these folders as well.

For other City of Fresno employment opportunities, please view our Careers Homepage. Effective April 1st, 2026, the City of Fresno is transitioning to a new recruitment system, NEOGOV. An account in the new system will be required to apply for the City of Fresno job opportunities after this date. If you have recruitment questions, please call our office at 559-621-6950. Our office is located at 2600 Fresno Street, Room 1030, Fresno, CA 93721.

• Healthcare Plan
• Life Insurance
• Short Term & Long-Term Disability
• Retirement Plans
• Paid Time Off