About Our Job

With competitive pay, great benefits, and endless opportunities, working for the City and County of Denver means seeing yourself working with purpose — for you, and those who benefit from your passion, skills and expertise. Join our diverse, inclusive and talented workforce of more than 11,000 team members who are at the heart of what makes Denver, Denver.

What We Offer

The City and County of Denver offers competitive pay commensurate with education and experience.  New hires are typically brought into the organization between $26.84 and $38.00.  We also offer generous benefits for full-time employees which include but are not limited to:

• A guaranteed life-long monthly pension, once vested after 5 years of service

• 457B Retirement Plan

• 140 hours of PTO earned within first year + 12 paid holidays, 1 personal holiday, 1 Wellness Day and 1 volunteer day per year

• Competitive medical, dental and vision plans effective within 1 month of start date

Location & Schedule

In this position, you can expect to work on-site 5 days per week Monday – Friday 08:00 am – 5:00 pm MST. This is NOT a remote position. This position is located at the Denver International Airport, 8500 Pena Blvd. Denver, CO 80249.

Who We Are & What You’ll Do

Denver International Airport (DEN) is the third-busiest airport in the United States and one of the top ten busiest airports in the world, connecting our community globally through flight and business. DEN is the primary economic engine for the state of Colorado, generating more than $36.4 billion for the region annually and employing nearly 37,000 people. At DEN, we are committed to fostering a diverse, inclusive and equitable workplace. We celebrate individuality and uplift all races, ethnicities, gender identities, national origins, ages, abilities, religion, and LGBTQIA+ communities. We know that our diversity makes us stronger, and we strive to keep diversity, equity and inclusion at the center of all that we do.  

Denver International Airport (DEN) is currently seeking a Senior Desktop Technician to join the DEN Business Technologies Field Team. The Field team is responsible for assisting airport users with different technological tools and solutions that help make Denver International Airport one of the best airports in the nation.

Core job duties include but are not limited to:

• Providing professional, polite, and respectful support for customer issues or requests related to: Windows 10/11, Active Directory, desktop/laptop hardware, software including Office 365, Microsoft Teams, Google Chrome, Logitech Teams Rooms and others. Mobile Devices.

• hardware/apps, Virtual Private Network (VPN), basic audio/visual equipment, installing/uninstalling software from machines and others.

• Troubleshooting issues over the phone, in person, and over email via various engagement methods (phone, in-person, email, Microsoft Teams, etc.)

• Logging/documenting tickets for technical issues and/or requests.

• Processing requests for technological hardware, such as laptops, desktops, and smart.

• Replacing/repairing computer hardware, such as hard drives, memory, batteries, etc.

• Setting up and/or moving computers/technological hardware between offices.

• Coordinating tasks/resolutions with other technicians/teams.

• Provide in-person conference room support.

• Escalating calls that are beyond tier-one scope to other resolver groups

• Writing communications (emails) to the organization about scheduled events (software maintenance, outages, etc.

• Performs other duties as assigned.

What You’ll Bring

We value diversity of ethnicity, race, socioeconomic status, sexual identity, gender, religion, language, ability, and experience and exemplify this through the makeup of our team at all levels. You'll be right at home here if you cultivate strong relationships and push yourself, your work, the people around you and Denver to the next level.

At DEN Business Technologies, we are focused on providing the best customer experience to Denver International Airport employees and contractors. The person who fills this position will need to have a great balance of technical skills and knowledge, along with great customer service and interpersonal skills.

Our ideal candidate has some or all the following experience, skills, and characteristics:​

• Passion for using technical skills to help others

• Strong troubleshooting mindset

• Team player mentality

• Broad working knowledge of computer hardware, software, operating systems, and smart phones.

• Clear communicator (verbal and written) who can translate technical jargon to customers and updates tickets with pertinent information

• Works cooperatively with other teams when issues/tickets need to be transferred.

• Positive attitude and cooperation with others

• Innovative about improving processes for customers

• Works independently with little to no supervision

• Flexible with change and open to new ideas

• Accepts and adapts to constructive feedback given to develop in the role

• Takes accountability to grow skillsets to improve customer experience

• Views mistakes as learning opportunities. Admits mistakes, takes ownership, focuses on growth

• Ability to lift 75 lbs

Required Minimum Qualifications

• Education requirement: Graduation from high school or the possession of a GED, HiSET or TASC Certificate.

• Experience Requirement: Five (5) years of Information Technology experience performing user support of desktop, legacy systems, and/or Information Technology communications systems.

• Education/Experience Equivalency: Additional appropriate education may be substituted for the minimum experience requirement.
  
  License/Certifications: Requires a valid driver's license at the time of application.

Licenses and certifications must be kept current as a condition of employment.

Application Deadline

This position is expected to stay open until February 15th. Please submit your application as soon as possible and no later than 12/15 at 11:59 PM.

About Everything Else

Job Profile

To view the full job profile including position specifications, physical demands, and probationary period, click here.

Position Type

Position Salary Range

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Agency

The City and County of Denver provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or any other status protected under federal, state, and/or local law. 

It is your right to access oral or written language assistance, sign language interpretation, real-time captioning via CART, or disability-related accommodations. To request any of these services at no cost to you, please contact [email protected] with three business days’ notice.

Applicants for employment with the City and County of Denver must have valid work authorization that does not require sponsorship of a visa for employment authorization in the U.S.

For information about right to work, click here for English or here for Spanish.