The Senior Encompass Administrator is a key member of M&T Mortgage LOS team. You’ll help the business succeed utilizing your technical skill set, mortgage experience, and a thorough understanding of the LOS system. Encompass and its supporting team provide the platform to accomplish critical business processes and are essential to the company’s day-to-day operations.

Additionally, this role serves as a strategic platform leader responsible for designing, implementing, and optimizing scalable, secure, and high-performing LOS solutions. Acting as a subject matter expert, you will drive system enhancements, oversee complex integrations, and partner closely with technology and business leadership to advance platform capabilities while maintaining regulatory and risk standards.

Primary Responsibilities

Encompass Administration & Platform Management

• Design and implement approved change requests, including Encompass settings, input forms (basic and advanced), and business rules.
• Administer and maintain loan programs, disclosures, eFolder settings, HMDA support, investor suspense requests, and servicing transfers.
• Evaluate Encompass configurations, integrations, and workflows to identify and drive process improvements.
• Ensure system updates are implemented without negatively impacting platform stability or performance.
• Serve as an escalation point for complex system issues and troubleshooting requests.

Strategy, Design, and Optimization

• Develop and oversee scalable platform solutions and advanced multisystem configurations that optimize workflows and improve efficiency.
• Drive system lifecycle strategy, ensuring stability, resiliency, scalability, and long-term platform health.
• Lead performance monitoring and optimization efforts to ensure peak system functionality.
• Define and implement continuous improvement strategies to enhance system reliability and efficiency.

Integration & Technical Leadership

• Partner with .NET teams and other technical teams to support integrations and enhancements.
• Design and support API-driven integrations and data exchange processes following industry best practices.
• Stay current on Encompass capabilities, Mortgage Origination initiatives, and integration patterns.
• Serve as a technical thought leader, reviewing and approving solutions and mentoring junior team members.

Stakeholder Engagement & Delivery

• Partner with Product Owners and business stakeholders to gather requirements and translate them into effective technical solutions.
• Facilitate sessions to define epics, features, and user stories aligned with business objectives.
• Influence stakeholders to ensure effective, scalable, and sustainable solutions are implemented.
• Create clear documentation and communication materials to support solution adoption.

Risk, Compliance & Governance

• Ensure all system solutions align with regulatory requirements, including mortgage lending compliance standards.
• Lead testing, risk assessment, and mitigation strategies across system changes and implementations.
• Maintain adherence to M&T risk and control standards, including audit and regulatory requirements.
• Identify and escalate risk-related issues as appropriate.

Incident Management & Support

• Lead incident response strategies for critical LOS issues, ensuring timely resolution and root cause remediation.
• Implement long-term solutions to prevent recurring platform issues and improve stability.

Education and Experience Required

Associate’s degree and a minimum of 7 years' solutions development and/or relevant enterprise technology experience or a Bachelor's degree and a minimum of 5 years' solutions development and/or relevant enterprise technology experience or in lieu of a degree, a combined minimum of 9 years' education and/or work experience, including a minimum of 5 years’ solutions development and/or relevant enterprise technology experience

• 5+ years’ experience performing Encompass Administration
• 5+ years’ experience building Input Forms and creating Business Rules within Encompass/LOS
• 5+ years’ experience within the Mortgage Industry
• Encompass Administrator Certification
• Expert proficiency in Encompass or a comparable Loan Origination System (LOS)
• Robust understanding of the loan lifecycle from point of sale through servicing and secondary markets
• Advanced knowledge of real estate lending regulations and compliance standards
• Experience designing and supporting system integrations (APIs, data exchange, or related technologies)
• Strong problem-solving skills with the ability to troubleshoot and resolve complex system issues
• Strong interpersonal skills with demonstrated ability to build relationships across business and technology stakeholders

Education and Experience Preferred

• Expert analytical skills related to solution design and platform optimization
• Experience working in Agile environments
• Ability to manage multiple complex projects simultaneously
• Strong organizational and time management skills
• Advanced written and verbal communication skills
• Experience presenting to and influencing senior stakeholders
• Experience mentoring or guiding junior team members