Senior Endpoint Management Engineer (KACE/BigFix/Application Packaging)

Are you looking to take the next step in your career as a Senior Endpoint Management Engineer? Let's chat and see if we are a good match!

Opportunity:

Virtual Service Operations is searching for a Senior Endpoint Management Engineer to join our team in Fairmont, West Virginia. You’ll design, develop, improve, debug and roll out software, and direct and review the work of other developers on the team. 

Key Responsibilities:

Software Packaging and Deployment

• Support and maintain more than 100 applications deployed on customer workstations and VDI.
• Create, modify and optimize MSI packages and MST transforms from vendor installers or legacy installations.
• Convert standard .exe installers and legacy installations into clean, silent-install MSI packages using capture tools such as Repackager.
• Write custom actions in PowerShell and VBScript to handle complex configuration or registry changes.
• Debug installation errors, analyze log files, resolve file and registry conflicts, and test packages on clean virtual machines.
• Edit and validate MSI databases at the table level in tools like AdminStudio to clear Internal Consistency Errors (ICEs).

Quest KACE SMA Administration

• Manage day-to-day operation, updates and maintenance of virtual and physical Quest KACE SMA appliances.
• Manage the KACE Agent across network-connected devices through its full lifecycle, from deployment to troubleshooting.
• Package, test and remotely deploy applications and scripts (KScripts, PowerShell, VBScript or Shell).
• Design “Verify” and “Remediation” logic that automatically fixes endpoint compliance issues.
• Run discovery scans to inventory hardware, network peripherals and software.
• Use the software catalog to track application usage, reconcile licenses and produce compliance audits.
• Build and manage Smart Labels with advanced filtering and LDAP queries to target updates at specific user groups, offices or device types.
• Design custom SQL and wizard-generated reports on hardware lifecycles, patch levels and software compliance.
• Configure, maintain and improve KACE Service Desk ticketing workflows, queues and knowledge bases.

HCL BigFix Administration

• Maintain BigFix architecture, including core servers, relays and database components.
• Monitor system health and tune the relay hierarchy for efficient bandwidth use.
• Troubleshoot agent connectivity and quickly resolve deployment failures.
• Write and test Fixlets and tasks for custom software deployments.
• Manage third-party application updates to minimize security vulnerabilities.
• Produce thorough compliance reports for leadership and audit teams.

Collaboration Tools

• Manage the IT Services SharePoint site, including document libraries, lists, metadata columns and item-level permissions.
• Manage the Power Automate workflows behind internal IT processes.
• Connect SharePoint and Power Automate to Power Apps and external REST APIs.
• Monitor flow run histories and fix integration errors.

Security and Compliance

• Monitor Security Operations Center (SOC) Mitigation Action Requirement (MAR) announcements and remediate vulnerabilities as required.
• Run daily system and patch compliance checks to keep systems current on critical security patches.
• Attend bi-weekly BigFix meetings to stay ahead of upcoming changes.

Software Engineering and Team Leadership

• Troubleshoot production problems with software applications.
• Research, test, build and coordinate the integration or conversion of new products based on client requirements.
• Design new software products or major improvements to existing ones.
• Solve systems integration, compatibility and multi-platform problems.
• Work with project teams and end users to define application requirements, and analyze the feasibility of potential future projects for management.
• Help evaluate and recommend application software packages and integration and testing tools.
• Resolve software problems and respond to suggestions for improvements.
• Assign, direct and review the work of other developers on the team.
• Help write software user manuals.

Required Skills:

• 5+ years of dedicated Windows application packaging and software distribution, with proficiency in Flexera AdminStudio
• 3+ years of PowerShell and VBScript
• 3+ years of web application development and maintenance
• 3+ years building and maintaining Power Automate workflows
• 3+ years of hands-on administration in the Quest KACE SMA (K1000) Administrator Console, along with BigFix administration experience
• Deep administrative understanding of Windows Server and client platforms, Active Directory and Group Policy
• Core networking knowledge, including DHCP, DNS and TCP/IP
• Highly proficient in writing PowerShell, VBScript or Bash scripts to support custom KScripts in KACE
• Skilled at writing custom Relevance queries for targeting and filtering, and creating BigFix Action Scripts for automation and configuration
• Basic knowledge of MS SQL Server administration as it relates to BigFix
• Strong analytical and problem-solving skills with a disciplined approach to change management
• Ability to independently manage and prioritize your own and your team’s workloads
• Excellent customer service, verbal and written communication skills, with the ability to communicate at every level of the organization

Preferred Skills:

• Advanced expertise using AdminStudio for complex application packaging
• Hands-on experience optimizing Quest KACE SMA and HCL BigFix at the enterprise level
• Track record of troubleshooting complex application errors in legacy and modern Windows environments
• Hands-on experience configuring SharePoint Online and Microsoft Power Automate
• Excellent technical documentation skills

• This is an onsite role in Fairmont, WV
• Bachelor’s degree 
• 12+ years of relevant experience
• Ability to obtain and maintain a Public Trust or higher clearance
• Must be willing and able to undergo a government Public Trust (SF-85) background investigation
• New hires assigned on this project will be required to undergo and pass drug and alcohol tests per our client's contract requirements
• Please note that this specific position requires U.S. citizenship status

What is Important to Us:

• You are an excellent communicator in writing and speaking.
• You have the ability to work independently but also value teamwork.
• Your problem-solving skills are excellent.
• You are looking for a job where performance appraisals occur regularly, and you look forward to advancing your career.
• You seek a community of virtue-centered co-workers and clients.

What we offer you: As part of the VSO company, you will be part of a virtue-centered team who value their work and teammates. This is a no-jerk zone. We provide ongoing learning and development opportunities to foster continuous growth. We offer competitive salaries, health benefits, and flexible work arrangements.

More About VSO: VSO is a hybrid cloud and managed services consulting firm. Much of VSO’s success can be attributed to our deep partnerships with IT services industry leaders such as AWS, IBM, Microsoft and others. VSO leverages numerous other partner relationships so as to provide our customers with optimal support. Additionally, we take pride in taking care of our employees. We offer a wide variety of benefits for eligible employees related to health, retirement, professional development, and more! For more information, please visit our website at https://vso-inc.com/careers