Senior Field Engineer

Job Summary

Senior Field Engineer is tasked with providing installation, advanced maintenance and repairs on ATM's and other equipment at various client sites.

Qualifications Required

• High School Diploma


• Ability to develop positive working relationships with individuals both inside and outside of the company


• Ability to communicate effectively with co-workers, customers, and vendors


• High degree of accuracy and attention to detail


• Ability to work independently and as part of a group


• Must have the ability to work a flexible schedule; occasional evening and weekend work may be required as job duties demand


• Must be able to work a standard 40-hour work week and overtime as needed including occasional weekends


• Valid driver's license

Qualifications desired

• Minimum 5 years Electro-Mechanical experience


• Ability to perform electronics testing and measurements


• Must be able to repair electronic and mechanic sub-assemblies.


• Knowledge of multi meter and power supply


• Problem solving skills


• Documentation skills

Essential Duties and Functions

• Attend an advanced training class on one or more ATM models


• Complete manufacture training on specific ATM model


• Demonstrate the ability to diagnose and repair major faults relating to media jams, network malfunctions and power issues


• Perform repairs and maintenance on ATMs in designated areas as directed by the Dispatch Department


• Complete installation of new ATMs


• Provide on-site training to branch personnel as needed


• Work with manufacture support teams when necessary


• Open case files with manufacture support, follow through and implement fixes based on findings


• Provide technical support to all Associate Field Engineers


• Utilize company provided equipment and tools to resolve equipment malfunctions


• Assist in setting technician protocols for new business or customers


• Demonstrate excellent technical and customer relation skills


• Daily completion and submission of all required paperwork to include timesheets, expense reports, mileage logs, inventory reports and work orders


• Provide training to AFE, FE when required


• Other duties as required

Essential Duties and Functions

• Attend an advanced training class on one or more ATM models


• Complete manufacture training on specific ATM model


• Learns and becomes proficient in the diagnosis and repair of new and complex products


• Demonstrate the ability to diagnose and repair major faults relating to media jams, network malfunctions and power issues


• Perform repairs and maintenance on ATMs in designated areas as directed by the Dispatch Department


• Complete installation of new ATMs


• Provide on-site training to branch personnel as needed


• Work with manufacture support teams when necessary


• Open case files with manufacture support, follow through and implement fixes based on findings


• Provide technical support to all FEs


• Utilize company provided equipment and tools to resolve equipment malfunctions


• Assist in setting technician protocols for new business or customers


• Demonstrate excellent technical and customer relation skills


• Daily completion and submission of all required paperwork to include timesheets, expense reports, mileage logs, inventory reports and work orders


• Provide training to AFE, FE when required


• Other duties as required

Success factors/job competencies:

• High attention to detail and accuracy


• Ability to work effectively and efficiently in a fast-paced environment, prioritize workload and meet deadlines


• Attend work on a regular and predictable basis


• Uphold the highest standard of integrity, honesty and ethical behavior


• Complete assigned tasks in a safe manner and in a constant state of alertness


• Uphold company policies and standards of conduct


• Work in a cooperative manner with managers, supervisors, coworkers, customers, vendors and the public


• Possess a valid and unexpired driver's license the ability to be an insured driver


• Demonstrate the technical proficiency needed to advance to Technical Specialist

Position Type

• Non-Exempt


• Full-Time

Physical Demands

• Ability to lift, push, pull and move at least 50lbs. Consistently stand, walk, kneel, and crouch for long periods of time.


• Includes both an indoor office environment and a warehouse environment. Periods of exposure to extreme temperatures are possible.

• Consent to extensive background screening which includes: criminal, credit, driving and drug test