Senior Field Service Technician

Job Summary

The Senior Field Service Technician is responsible for initiating and executing field service activities at customer sites in a safe, efficient, and professional manner. This role includes troubleshooting and repairing mechanical, electrical, and diesel-powered equipment; performing preventative maintenance; managing parts inventory; and identifying and correcting safety concerns involving both company- and customer-owned equipment. The technician will regularly interact directly with customers and may support multiple systems, locations, and customer sites.

Responsibilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily:

• Promote and maintain a safe work environment and safety-focused culture
• Properly maintain and care for company property and equipment
• Demonstrate accountability, innovation, and empowerment in daily work activities
• Collaborate effectively within a team environment
• Work independently with minimal supervision
• Perform proactive troubleshooting, maintenance, and repair activities
• Identify and resolve equipment and operational issues in a timely manner
• Provide professional customer support and communication while onsite
• Maintain accurate service documentation and reporting

Candidates must meet company driving requirements, including completion of the following:

• Driver Application for Employment
• Motor Vehicle Report (MVR) review

Required forms and documentation include:

• Driver Disclosure and Release
• Employee Applicant Drug and Alcohol Statement
• FMCSA Certificate of Awareness
• Driver Certificate of Violations
• Driver Statement of On-Duty Hours
• Road Test Documentation
• Valid Driver’s License
• Valid Medical Certificate

Education & Experience Requirements

• High school diploma or equivalent required
• Ability to obtain a CDL Class A or B with applicable endorsements

Experience Requirements

• Ability to obtain required customer clearances (TWIC, DISA, etc.)
• Ability to obtain a DOT Medical Card
• Clean driving record required
• Previous technical or field service experience preferred
• 2–5 years of technical work experience, preferably in industrial or commercial process water systems

Skills & Qualifications

• Experience with electrical, mechanical, diesel, or fusion systems depending on business unit requirements
• Ability to work independently without direct supervision
• Strong technical aptitude and troubleshooting skills
• Proficiency with Microsoft Office and smart devices
• Strong customer service and communication skills
• Critical thinking and problem-solving abilities
• Ability to interpret and communicate technical information clearly
• Ability to leverage customer feedback and field experience to develop effective solutions, including in complex or unexpected situations

At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment. 

Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation