Senior Housekeeping Manager

You will report to the Rooms Operations Manager

Responsibilities/You Will:

• Exercise leadership - Lead a team of hourly Housekeeping Cast Members while focusing and delivering on safety, courtesy, show and efficiency. Recognize and coach a diverse team of Cast Members.

• Conduct regular meetings with Cast Members to communicate relevant information.

• Ensure a seamless arrival experience for Guests.

• Serve as a functional / subject matter expert of the operation.

• Manage the Housekeeping Operations – You will spend up to 80% of each day working in the operating area and working with Guests and Cast Members.

• Make daily operational decisions that benefit Guests, Cast Members and the business.

• Support training - Maintain current training proficiencies and confirm training and recertification completed by Cast Members.

• Position for success - Support local projects and anticipate/address potential impacts to the Guest and Cast experience.

• Partner with key players - Communicate and partner with other leaders, peers and partners to ensure smooth daily operations.

• Monitor daily staffing levels and forecast labor coverage needs based on business demand.

• Exceed guest expectations that yield results and positive guest feedback.

• Partner with the Front Office team to ensure delivery of clean and ready rooms for guest arrival.

• Serve as a change agent, taking calculated risks to integrate processes, removing barriers and aligning performance goals of the hourly Cast

Basic Qualifications/You Will Have:

• Minimum 5 years of Front Desk or Housekeeping leadership/managerial experience

• Demonstrated leadership experience with the ability to function in a team environment. Hold self and others accountable, and the ability use partnership and networking skills to resolve conflict and problems.

• Experience leading a multicultural team and passion for developing others

• Experience partnering with fellow Cast Members to move the operation forward to the next level of excellence.

• Experience understanding the impact of financial aspects of an operation (i.e. operating budget, revenue, labor, inventory systems, costs, etc.)

• Demonstrated skills to inspire and effect change

• Effectively communicate with empathy in written and verbal form.

• Demonstrated organization, multi-tasking and time management skills with attention to detail

• Demonstrated skills to see responsibilities through to completion

• Maintain positivity and a cast focus to engage and develop a diverse, multi-lingual team.

• Proficient in basic computer functions necessary to operate in a Windows environment and adapt to new technology

• Availability to work a flexible work schedule, including weekends, variable shifts and holidays

Preferred Qualifications:

• Previous experience with Opera Property Management System or related property management systems

• Previous experience with HotSOS or similar service optimization software

• Previous experience working in a Housekeeping role or knowledge of chemicals, materials, cleaning technique and equipment

• Experience in a Forbes rated hotel or equivalent

• Demonstrated multilingual skills

• Prior leadership experience in a unionized environment

Required Education:

High school diploma or equivalent

Preferred Education:

Bachelor's degree in hospitality or a related field or equivalent job experience