Senior Implementation Consultant

Description

• Lead end to end implementation of Point of Rental Elite, including project management, configuration, training delivery, and data integrity validation
• Design and deliver consultancy and training programs tailored to each client's business needs, industry, and workflows — across virtual, webinar, and instructor led formats
• Lead client discovery calls to understand goals, operational challenges, and success criteria, then translate those into actionable implementation and training plans
• Plan, schedule, and deliver training sessions that keep implementation timelines on track and project milestones on schedule
• Prepare industry specific best practices documentation and consulting deliverables that clients can use beyond the implementation
• Monitor project plans, track task progress, and communicate implementation status clearly to clients and internal stakeholders
• Identify and resolve client issues during implementation and training, using creative problem solving to show customers how to get the most out of the POR suite
• Complete all required training documentation accurately and on time, including pre and post training evaluations and implementation reports
• Collaborate with the Learning and Development team to continuously improve training programs, tools, and delivery methods
• Identify opportunities for additional consulting services and coordinate with the appropriate internal teams for follow up
• Stay current on Point of Rental software capabilities, product updates, rental industry trends, and best practices
• Maintain CSAT and NPS scores in line with team targets

• 7 or more years of experience as a trainer and/or implementation consultant for rental software solutions
• 3 or more years of hands on experience in the equipment, party, or event rental industry
• Proven ability to deliver high quality training across multiple formats: virtual classroom, webinar, and stand up instructor led sessions to large audiences
• Experience using webinar and collaboration platforms such as Zoom, Google Meet, or Microsoft Teams
• Deep knowledge of rental industry operations, workflows, rate structures, and best practices
• Strong project management skills with the ability to manage multiple implementations simultaneously and keep all of them moving
• Demonstrated ability to understand a customer's business operations and translate their goals into effective implementation and training plans
• High proficiency in training, coaching, and consultative leadership
• Strong understanding of eLearning technologies and online learning systems
• Excellent presentation, communication, and customer service skills — written and verbal
• Ability to work independently with strong organizational skills and accountability
• Bachelor's degree required
• Preferred: Knowledge of database structures and SQL
• Preferred: Experience leading sessions at industry conferences or large customer engagement events
• Preferred: Knowledge of Point of Rental software