Senior IT Business Analyst Documentation Recovery

Senior IT Business Analyst – Documentation Recovery

Project Overview

The Business
Analyst will serve as the discovery and analysis lead for the Documentation
Recovery initiative. Working across Information Technologies and with key
County stakeholders, the BA will inventory and assess existing documentation,
interview subject-matter experts, document current-state processes and
technology dependencies, identify documentation and process gaps, and organize
findings into structured inputs for the Technical Writer and IT leadership. The
work will support cybersecurity, operational continuity, knowledge transfer,
disaster recovery, and long-term documentation governance.

Duties/Responsibilities:

• Lead
  discovery sessions, interviews, and workshops with IT teams and County
  stakeholders.
  
• Inventory
  existing technical, operational, security, system, application,
  infrastructure, and recovery documentation.
  
• Analyze
  and document current-state business and IT processes, workflows, roles,
  dependencies, handoffs, and pain points.
  
• Create
  process maps, workflow diagrams, data/process flows, inventories,
  matrices, and other analysis artifacts using Microsoft Visio and Microsoft
  365.
  
• Identify
  documentation gaps, single points of knowledge, process risks,
  inconsistencies, and opportunities for standardization.
  
• Gather,
  organize, validate, and prioritize requirements for SOPs, runbooks,
  knowledge articles, system documentation, and recovery documentation.
  
• Translate
  SME knowledge into clear, structured source material and collaborate
  closely with the Technical Writer.
  
• Facilitate
  review and validation sessions to ensure documented processes accurately
  reflect County operations.
  
• Maintain
  a documentation backlog, including status tracking, priorities, ownership,
  and dependencies.
  
• ​Support the development of documentation standards,
  templates, governance, ownership, review cycles, and repository organization
  

Requirements

Education and Certifications:

• Bachelor's
  degree in Information Technology, Information Systems, Business, or a
  related field, OR equivalent relevant professional experience.
  Demonstrated experience and quality of prior work are more important than
  a specific certification.
  

Required Skills:

• 10+
  years of demonstrated business analysis experience in complex IT or
  technology environments.
  
• Strong
  experience with requirements elicitation, stakeholder interviews,
  facilitation, and stakeholder management.
  
• Advanced
  proficiency with Microsoft 365, including Word, Excel, PowerPoint, Teams,
  SharePoint, and related collaboration tools.
  
• Strong
  proficiency with Microsoft Visio for process mapping, workflow
  documentation, and technical/business diagrams.
  
• Experience
  working with technical SMEs across infrastructure, applications, service
  delivery, cybersecurity, or similar IT disciplines.
  

Preferred Skills:

• Experience
  with documentation recovery, IT operational maturity, knowledge
  management, and process standardization initiatives.
  
• Experience
  documenting cybersecurity, IT infrastructure, disaster recovery, business
  continuity, and IT service management (ITSM) processes.
  
• Experience
  managing SharePoint-based documentation repositories and documentation
  governance.
  
• Familiarity
  with recognized IT and security frameworks, including ITIL, NIST, and CIS.
  
• Experience
  working in government or other highly regulated environments.
  
  

Additional Skills:

• Ability
  to analyze undocumented or inconsistently documented processes and convert
  institutional knowledge into clear, structured documentation and
  artifacts.
  
• Excellent
  written, verbal, organizational, and analytical skills.
  
• Ability
  to manage multiple workstreams, priorities, dependencies, and deliverables
  with limited supervision.
  

Benefits