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Senior IT Support Specialist

icon building Company : Dragados
icon briefcase Job Type : Full Time

Number of Applicants

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Job Description - Senior IT Support Specialist

Respond to user questions and requests for assistance via phone, email, or in person.  



  • Diagnose and troubleshoot hardware, software, and network problems. 



  • Guide users through problem-solving steps and provide technical support to ensure productivity. 



  • Maintain professionalism and provide timely, accurate customer service.   


Installation and configuration 



  • Install and configure new hardware, software, operating systems, and peripherals like printers. 



  • Set up workstations for new employees, including creating user accounts and granting necessary access. 



  • Assist with the deployment of new applications and systems.   


System maintenance and security 



  • Perform routine maintenance, such as applying updates and patches, to ensure stability and performance. 



  • Conduct regular backups to prevent data loss and perform data recovery if needed. 



  • Monitor systems for potential security threats and ensure network security.  


Training and documentation 



  • Train employees on how to use new hardware and software effectively.  



  • Create and maintain user-friendly documentation, manuals, and knowledge bases.   


Other duties 



  • Monitor and report on system performance, issues, and resolutions. 



  • Track IT assets and manage inventory. 



  • Liaise with vendors and external support providers when necessary. 

Original job Senior IT Support Specialist posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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