Senior IT&S Technician - Executive Technology

Job Description

Provide white-glove desktop and endpoint support to senior executives and leadership at the 59th Street office. The Senior Technician serves as the primary on-site technology resource, delivering high-touch, reliable support while maintaining a professional executive-ready presence. This role is primarily focused on desktop and device support, with a working knowledge of AV and collaboration tools to assist with executive meeting environments.
 

Job Responsibility

Job Qualification

•Associate's Degree required, or equivalent combination of education and related experience.
•3-5 years of relevant experience, required.

HIGHLY PREFERRED

• Prior executive or VIP support experience preferred.

• Proficiency troubleshooting hardware, software, and connectivity issues across Windows 11 and macOS.

• Working knowledge of Microsoft 365 (Outlook, Teams, OneDrive) and enterprise endpoint management tools.

• Experience with MDM platforms such as Microsoft Intune or VMware Workspace ONE, Jamf Cloud.

• Familiarity with video conferencing platforms (Teams, Zoom) and conference room AV setups.

• CompTIA A+ or equivalent certification.

• Experience using an ITSM platform such as ServiceNow.

• Strong customer service orientation with a polished, executive-ready presence and excellent communication skills.

*Additional Salary Detail 
The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future. When determining a team member's base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget and internal equity).