Senior Manager, Loyalty Product Development

JOB SUMMARY

The Senior Manager, Loyalty Product Development is responsible for evaluating and leading successful integration of new and existing brands/assets into the Marriot Bonvoy ecosystem—thereby enhancing the value of the Program to its millions of members. This associate will lead cross-discipline teams to define and activate all key components of brand/asset integration, including program economics, member experience, program operations, redemption/reimbursement, global operations, learning & development, marketing, finance, change management, and owner engagement strategies, etc. Responsible for global activations, this role will lead work from corporate-HQ (Bethesda, Maryland) while frequently engaging with Continent Teams to support regional pull-through.

CANDIDATE PROFILE

Education and Experience

Required

· 4-year degree from an accredited university (ideally in Business Administration, Marketing, or related major); or equivalent experience

· 5+ years of relevant professional experience (e.g., Marketing, Consulting),

· Experience with translating business objectives into technical and creative requirements

· Demonstrated project management experience

Preferred

· Master in Business Administration (MBA)

· Project Management Professional (PMP) Cerficiation

· Previous experience in loyalty programs, marketing, and/or management consulting

· Experience collaborating across multiple areas of the organization, building consensus among diverse teams and competing priorities

· Experience preparing and presenting project status and evaluations to senior management

· Experience working in a deadline-driven environment, often with changing business priorities

· Experience articulating feedback and business direction clearly & concisely with strong sense of authority & business acumen

· Experience managing and developing staff preferred but not required

· Demonstrated excellent interpersonal and teamwork skills

CORE WORK ACTIVITIES

Loyalty Brand/Asset Integration

· Support Marriott Bonvoy senior leadership to evaluate potential new products for integration into Marriott Bonvoy

· Support overall brand/asset integration strategy for Marriott Bonvoy, working with Marriott Bonvoy senior leadership to prioritize brands/assets for program integration.

· Collaborate with key discipline partners to develop approach for specific brand/asset integrations to include program economics, loyalty business processing, member experience, marketing strategy, change management, on- and-above property training development, etc.

· Engage with Continent Teams to ensure regional relevance, as needed.

· Manage activation of new brands/assets into the Marriott Bonvoy ecosystem, and support shift to sustainment phase.

· Communicate program results and key trends to senior management.

· Determine priorities, schedules, plans and necessary resources to ensure completion of any projects on schedule

Support of Loyalty with Enterprise Initiative

· Represent Loyalty interests and provide support of enterprise initiatives that impact members, including key components of the Digital and Technology Transformation (DTT.)

· Represent Loyalty within the Marriott Growth Delivery team.

· Collaborate extensively with internal and external stakeholders to deliver differentiated experiences for our members.

Delivering on the Needs of Key Stakeholders

· Understand and meet the needs of key stakeholders.

· Develop specific goals and plans to prioritize, organize, and accomplish work.

· Collaborate with internal partners and stakeholders to support business/initiative strategies

· Communicate concepts in a clear and persuasive manner that is easy to understand.

· Generate and provide accurate and timely results in the form of reports, presentations, etc.

· Demonstrate an understanding of business priorities.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.  We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.