Senior Manager, Relay Business

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Who we are:

The role:

SoFi is looking for someone data-driven and self-motivated who believes in our mission of helping people achieve their financial ambitions to join our Relay Business, a key pillar in SoFi’s Member Group Business Unit focused on delivering on our promise to help our 15M+ members achieve financial independence. In this role you will lead the strategy, operations and execution across a x-functional Relay Team, which is a top driver of growth and engagement for SoFi and a key contributor to SoFi’s strategy to be our member’s One-Stop-Shop. The Relay product includes Personal Financial Management tools, credit score monitoring, spend tracking & budgeting, and more.

What you’ll do: 

• Support overall vision and strategy for the business area, partnering with leads across functions (e.g. Product, Marketing) and Member BU Leadership


• Set and manage overall XFN team operations for Relay to execute against vision and strategy, and achieve OKRs 


• Manage the P&L for the area in partnership with Finance (business impact), in line with area goals and company goals


• Develop and provide regular reporting on business performance/analytics and ensure timely communication to the Executive Team and the Board


• Support legal/compliance approach for the area, partnering with leads in our legal department on how to safely execute against our vision


• Partner with leads in our risk department on how to safely execute against our vision, including but not limited to financial, fraud/gaming, and operational risk


• Keep a pulse on industry trends and competitor actions to ensure SoFi is winning on the market


• Participate in business development and third-party partnership activities as needed with key stakeholders

What you’ll need:

• 12+ years of experience overall across strategic and general management roles


• Demonstrated track record of delivering business results and hitting OKRs


• Strong focus on customer experience and insights


• Excellent written and oral communicator

What it takes to succeed:

• You’re a full stack “operator”:  ability to both create and execute the business strategy; with clear objectives, but limited, ambiguous, or varied direction


• Ability to influence and execute cross-functionally:  leading and influencing colleagues over whom you have no direct authority, ultimately leading to timely tactical decision making to advance objectives for our business & members


• A data-driven story teller:  You know how to use data to lead you to the answer, with a keen ability to distill complex information clearly, in a way that brings people along. Strong written, through presentations and verbal communications.


• You have a bias towards action: You recognize the bigger picture but do not let that stop you from making progress, identifying quick wins and being scrappy


• You can juggle multiple priorities, and wear many hats:  You are comfortable switching contexts and know how to self-prioritize to focus your limited time on the most impactful work

Member-first: You think in terms of end-to-end member experiences and are able to connect the dots between when something is good for our members it will be good for our business. 

Nice to have:

• MBA or equivalent degree


• Experience in Financial Services or Fintech


• Experience in consulting, investment banking, growth-stage start up or in a similarly demanding role


• Series 7 & 24  Licenses