Senior Manager - Tech Project Management

The Technology organization enables and accelerates the company’s growth strategies, delivering global capabilities and services in support of Amex’s customers and colleagues, while maintaining 24/7 servicing and availability to ensure an uninterrupted, high-quality customer experience. Technology provides the foundation for everything we do in the company while driving differentiation through building and leveraging innovative technology and data insights.

How will you make an impact in this role?

• Lead the strategic planning, coordination, and execution of complex technology programs while leveraging AI-enabled delivery capabilities, automation, and data-driven insights to improve execution efficiency and business outcomes.
• Drive end-to-end delivery of technology initiatives by partnering closely with Product, Engineering, Architecture, Operations, Risk, Compliance, and Business stakeholders.
• Establish program governance structures, operating rhythms, and executive reporting to provide transparency into delivery progress, dependencies, risks, and key decisions.
• Develop and maintain integrated program plans, ensuring alignment across multiple workstreams, teams, and organizational boundaries.
• Strategically allocate resources to optimize utilization across high-complexity projects and balance team workloads.
• Identify, assess, and proactively mitigate program risks, issues, and dependencies while driving timely resolution and escalation when necessary.
• Utilize data-driven insights and delivery metrics to monitor program health, identify opportunities for improvement, and support informed decision-making.
• Drive continuous improvement initiatives by identifying process inefficiencies, implementing best practices, and improving operational effectiveness across technology delivery teams.
• Ensure compliance with Software Development Life Cycle (SDLC) standards and enterprise governance requirements across technology initiatives.
• Utilize advanced project and program management tools and techniques to monitor progress, track key metrics, and implement corrective actions.
• Drive the integration of AI agent-enabled project management capabilities, workflow automation practices, and delivery analytics across complex technology initiatives to improve execution efficiency, predictability, and delivery outcomes.
• Establish governance and oversight practices for Agentic AI reporting, technical documentation, delivery planning, and operational metrics to ensure transparency, quality, compliance, and informed decision-making.
• Own the development and maintenance of program documentation, technical specifications, executive communications, and status reporting materials.
• Drive project quality by identifying process gaps and implementing solutions that increase efficiency, productivity, and delivery effectiveness.
• Engage with stakeholders, including project sponsors, technology leaders, business partners, and external vendors, to ensure strategic alignment and effective information flow.
• Collaborate with Product and Engineering teams to ensure technology solutions align with strategic objectives, architectural standards, and customer outcomes.
• Collaborate with Engineering, Product, Architecture, and Business teams to evaluate, implement, and continuously improve AI-driven delivery capabilities, workflow automation, Agile operating models, and team productivity.
• Partner closely with Agile Release Train (ART) leadership, Product Management, Architecture, and Engineering teams to ensure alignment across strategic initiatives, dependencies, risks, and delivery milestones.
• Leverage knowledge of Agile Release Train (ART) operations, Program Increment (PI) planning, and SAFe practices to effectively coordinate cross-team delivery efforts and support successful execution of enterprise programs.
• May or may not oversee and mentor a team of Technology Delivery colleagues, enabling a culture of continuous learning, growth opportunities, and inclusivity.
• May or may not provide direct leadership and coaching to Technology Delivery teams, supporting training and development of best practices.
• May or may not manage resource allocation, project timelines, budgets, and delivery commitments, ensuring alignment with organizational goals.
• Collaborate with senior leadership to hire top talent for the team, ensuring a high-functioning and cohesive unit while implementing strategies for talent retention and professional development.
• Collaborate and co-create effectively with teams in Product, Technology, and the Business to align technology initiatives with business objectives and deliver measurable business value.

• Bachelor's degree in a technical discipline (e.g., Computer Science, Information Technology, Engineering) and/or comparable experience; advanced degree preferred.

• Knowledge of Agile, Lean, and modern software delivery methodologies.

• Knowledge of technical challenges and systems design, with the ability to facilitate technical discussions and drive innovative solutions.

• Knowledge of the full life cycle of product development, from concept to delivery, including testing and deployment practices.

• Knowledge of AI agent-enabled project delivery platforms, workflow orchestration capabilities, and predictive delivery analytics.

• Knowledge of AI governance, operational risk, and quality assurance considerations related to Agentic AI technology delivery and project management practices.

• Experience in program delivery or project management, preferably within a technology-focused environment.

• Experience leading large-scale, cross-functional technology initiatives with a track record of successful delivery.

• Experience managing multiple projects and coordinating cross-functional teams across complex organizational structures.

• Experience mentoring and developing team members while fostering a high-performing team environment.

• Experience in stakeholder management, executive communication, and influencing decisions across all levels of the organization.

• Experience leading organizational change and driving adoption of new processes, tools, and ways of working.

• Experience leading technology delivery organizations through the adoption of AI agent-enabled project management tooling, workflow automation, or operational transformation initiatives.

• Experience implementing Agentic AI reporting, delivery planning, or project optimization capabilities across complex technology environments.

• Experience using project management software and collaboration tools such as JIRA, Confluence, ADO, or similar platforms.

• Experience creating technical documentation, executive presentations, and program reporting materials.

• Working knowledge of Agile Release Train (ART) structures, Release Train Engineer (RTE) responsibilities, Program Increment (PI) Planning, and SAFe delivery practices.

• Ability to effectively partner with RTEs, Product Managers, Architects, and Engineering leaders to drive execution across large-scale technology programs.

Preferred Qualifications:

• Certification in PMP (Project Management Professional), PMI-ACP (Agile Certified Practitioner), PgMP (Program Management Professional), or equivalent program management certification is a plus.
• Experience leading large-scale enterprise technology transformation programs.
• Experience working within highly regulated and complex technology environments.
• Experience partnering with Product and Engineering organizations to deliver customer-centric technology solutions.
• Experience working within or supporting Agile Release Train (ART) organizations and collaborating closely with Release Train Engineers (RTEs).

• SAFe Agilist (SA), SAFe Program Consultant (SPC), or other SAFe certification preferred.

   

Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions