Senior Onboarding Specialist

• Delivering rapid and professional communication
  
• Developing trust and positive relationships with clients
  
• Providing anticipatory guidance for questions or concerns
  
• Maintaining a schedule of pre -determined email communication while also creating and sending unique responses and inquiries
  
• Make Scorpion product recommendations where suitable
  
• Translate product enthusiasm and capability into assisting clients with new products and services
  
• Motivated to engage with clients via video communication, phone, email or otherwise to educate, assist and provide an exceptional experience
  
• Provide product troubleshooting and solutions to clients while maintaining composure and client focus
  
• Organize and manage multiple issues and projects simultaneously while maintaining deadlines
  

Requirements

Qualifications:

• BA/BS degree recommended, but not required
  
• 10+ years of customer service experience
  
• 2 -3+ years of experience at tech company recommended
  
• Strong familiarity with desktop and phone based applications