Senior On-Site Service Specialist

The Senior On-Site Service Specialist provides a variety of workplace support services, including print and copy operations, mail and shipping services, document imaging, records management, customer support, and office services. This role serves as a key point of contact for customers, ensuring high-quality service delivery and efficient day-to-day operations. Additional responsibilities may include reception, conference room support, hospitality services, and light facilities coordination.

• Operate high-volume copiers, printers, scanning, and finishing equipment.


• Perform document production, binding, quality control, and imaging services.


• Provide basic equipment troubleshooting and coordinate service requests.


• Manage incoming and outgoing mail, shipping, receiving, and distribution of supplies.


• Maintain equipment, inventory, service logs, and operational records.


• Deliver completed projects and materials to designated customer locations.


• Support meeting room setups, office moves, reception coverage, and other workplace services as needed.


• Respond to customer inquiries and ensure exceptional service experience.


• Follow Ricoh operational processes and capture required reporting metrics.


• Perform additional duties as assigned.

• High school diploma or GED required.


• 1-2 years of experience in print, mailroom, office services, or related environments preferred.


• Basic computer proficiency, including Microsoft Office.


• Valid driver's license may be required based on site needs.

• Strong customer service and communication skills.


• Knowledge of print/copy equipment, shipping and receiving, and document handling processes.


• Problem-solving and troubleshooting abilities.


• Ability to work independently, manage multiple priorities, and adapt to changing customer needs.


• Strong attention to detail and organizational skills.

• Ability to stand, walk, bend, and lift up to 50 pounds regularly.


• May require movement between buildings and occasional overtime, including evenings or weekends.


• Work environment includes exposure to office equipment, mailroom operations, and production areas.