Senior Operations Manager

Position Overview:

The role oversees multiple reconditioning lines and is responsible to ensure necessary production metrics are consistently met. 

What you’ll be doing:

• Oversee multiple reconditioning lines within the Inspection & Reconditioning Center (IC), planning production for a full working shift.


• Fully manage facilities to meet or exceed targets in production, cost, and quality when the General Manager is not onsite. 


• Quickly identify bottlenecks that affect site throughput and efficiency. Conduct root cause analysis, develop action plans, and  execute with the site leadership team and associates.


• Conduct weekly site performance reviews with Senior Reconditioning leadership, reporting on performance versus targets, challenges, and countermeasures.


• Guide daily site manager huddles to establish the day’s tone and priorities.


• Aid in the execution of Continuous Improvement projects at home site and, if applicable, throughout the region/network, while implementing and training process changes.


• Foster growth and development in our Reconditioning Lead and Manager populations by supporting Development Plans and providing regular competency-based feedback.


• Embody Carvana values through effective leadership, teamwork, and communication on the shop floor.


• Uphold Carvana operating standards and processes.


• Ensure compliance with all health, safety and loss prevention guidelines.

What the job requires:

• Must be open to relocation, ideally nationwide but at minimum regionally (Northeast, Southeast, Midwest, West Coast).


• Ability to maintain high volume and high-quality content in a fast-paced environment.


• Experience leading a team of over 50 associates and a track record of developing employees.


• Proven ability to solve urgent operational challenges through root cause analysis.


• Excellent communication skills.


• 8+ years of management experience either in an automotive or lean manufacturing environment.


• Valid unrestricted driver’s license with a clean driving record in the last 3 years.


• Must be able to read, write, speak and understand English.


• Must be at least 18 years of age.


• Requires standing for extended periods of time with frequent stretching, reaching, walking, stooping, pushing, and/or pulling in an environment that may be cold, hot, noisy, and wet and may have fumes or odors due to vehicle maintenance.


• Requires use of safety equipment that may include but not limited to face shield or goggles, non-slip shoes, gloves, mask, and other protective garments and equipment.


• Ability to work variable schedule(s) as necessary.


• Must be able to lift up to 60 pounds independently; majority of lifting from knee to shoulder heights; other lifting required from various levels.


• Must be able to walk up to three miles each day.

• Must be able to read, write, speak and understand English.