Senior Partnership Alliances Manager (ServiceNow)

Are you ready to make an impact?

West Monroe is seeking an experienced Senior Partnership Alliances Manager (ServiceNow) to lead and scale our strategic partnership with ServiceNow. This role is accountable for driving joint go-to-market execution, solution development, and revenue growth, aligned to the ServiceNow ecosystem and the Now Platform.

You will serve on our ServiceNow Partnership team, working closely with our ServiceNow Partner Leader, as the primary operational owner for ServiceNow, responsible for activating the partnership across sales, marketing, and West Monroe’s partner value metrics to ServiceNow. The role requires strong ServiceNow relationships, understanding of ServiceNow’s operating model, including co-sell motions, partner programs, industry solutions, and scorecard management. Your objective is to expand West Monroe’s ServiceNow footprint by driving measurable pipeline, accelerating deal velocity, maturing West Monroe’s standing in partner value metrics with ServiceNow, and assisting in the differentiation of our offerings on the platform.

To fuel accelerated growth and outcomes, West Monroe encourages innovation through its alliance ecosystem. In this role, you will strengthen relationships within ServiceNow, align to their strategic initiatives (for example: workflow transformation, AI-enabled automation, and industry solutions), and operationalize joint priorities across our Lines of Business. You will also lead performance tracking against alliance KPIs and provide regular insights to firm leadership.

Technology & Experience

As part of our TechEx business unit, this role acts as a catalyst for translating alliance strategy and resources into tangible revenue outcomes. You will embed ServiceNow into West Monroe’s go-to-market motions, ensuring alignment across field sales, marketing, and alliances organizations.

Within this team, the ServiceNow PAM plays a critical role in:

• Defining how we take ServiceNow-enabled solutions to market


• Activating joint sales motions with ServiceNow account teams


• Identifying whitespace opportunities across industries and accounts


• Driving consistency in messaging, value proposition, and delivery approach

The mission is to ensure West Monroe remains a relevant, differentiated, and high-performing ServiceNow partner by aligning to market demand, innovation priorities, and client needs.

Responsibilities

ServiceNow Partnership Operations

• Contribute to and execute West Monroe’s alliance strategy for ServiceNow, aligned to West Monroe growth priorities and ServiceNow partner objectives


• Build and maintain relationships across ServiceNow (partner management, sales, product, and industry leaders)


• Serve as the central point of coordination for all ServiceNow-related activities within the firm

Performance Management

• Track and report on key alliance metrics including deal registration, pipeline, bookings, certifications, partner tier status, and customer outcomes


• Monitor partner scorecards and ensure compliance with ServiceNow program requirements


• Provide regular reporting and strategic insights to senior leadership

Revenue Growth and Co-Sell Execution

• Drive joint pipeline development through account mapping, co-sell motions, and aligned sales planning with ServiceNow field teams


• Partner with West Monroe Business Developers and Consulting Leaders to influence and support in-market pursuits


• Establish and maintain disciplined governance around pipeline tracking, attribution, and conversion

Solution and Offering Development

• Collaborate with broader ServiceNow team at West Monroe and delivery teams to build, refine, and scale ServiceNow-based offerings


• Establish connections enabling West Monroe to create industry-specific and workflow-led solutions aligned to ServiceNow priorities (for example: CSM, HRSD, SecOps, and AI-enabled workflows)


• Support creation of accelerators, assets, and reusable IP that differentiate West Monroe in the ServiceNow ecosystem

Marketing and Ecosystem Activation

• Activate joint marketing initiatives with ServiceNow, including campaigns, events, field enablement/account-mapping, and thought leadership


• Increase brand visibility within the ServiceNow ecosystem and marketplace


• Ensure alignment with ServiceNow partner programs, competencies, and specialization requirements

Internal Enablement

• Facilitate resources to enable sales, account, and delivery teams on ServiceNow capabilities, positioning, and GTM plays


• Promote adoption of ServiceNow-centric solutions across Lines of Business


• Align incentives and behaviors to support partnership growth

Market Intelligence and Innovation

• Stay current on ServiceNow product roadmap, platform innovations (including AI and automation), and competitive landscape


• Identify opportunities to expand West Monroe’s role within the ServiceNow ecosystem


• Recommend new partnership motions, investments, and growth strategies

Qualifications

• Bachelor’s degree or equivalent experience required.


• 5+ years of experience in alliance management, partnership development, or business development within a consulting or digital services environment


• Strong network inside ServiceNow and surrounding ecosystem


• Direct experience working with ServiceNow as a partner, including familiarity with the Now Platform, partner programs, and co-sell motions


• Demonstrated success driving revenue through strategic alliances, particularly within enterprise technology ecosystems


• Strong understanding of ServiceNow workflows (such as ITSM, CSM, HRSD, SecOps) and their application in digital transformation


• Experience building joint go-to-market strategies, offerings, and pipeline with hyperscalers or enterprise SaaS platforms


• Excellent relationship management skills, with the ability to influence both internal stakeholders and external partner executives


• Strong commercial acumen, including deal shaping, pipeline management, and revenue forecasting


• Ability to operate cross-functionally in a matrixed organization and drive alignment across sales, marketing, and delivery teams


• Analytical mindset with the ability to translate data into actionable insights


• Self-directed, proactive, and comfortable operating in a fast-paced, growth-oriented environment


• A commitment to inclusion and diversity, and openness to new ideas and perspectives.

Other consultancies talk at you.
At West Monroe, we work with you.

We’re a global business and technology consulting firm passionate about creating measurable value for our clients, delivering real-world solutions.

The combination of business and technology is not new, but how we bring them together is unique. We’re fluent in both. We know that technology alone is not the answer, but how we apply it is. We rely on data to constantly adapt and solve new challenges. Actions that work today with outcomes that generate value for years to come.

At West Monroe, we zero in on the heart of the opportunity, getting to results faster and preparing people for what’s next.

You’ll feel the difference in how we work. We show up personally. We’re right there in the room with you, co-creating through the challenges. With West Monroe, collaboration isn’t a lofty promise, but a daily action. We work together with you to turn vision into clear action with lasting impact.

West Monroe is an Equal Employment Opportunity Employer  
We believe in treating each employee and applicant for employment fairly and with dignity. We base our employment decisions on merit, experience, and potential, without regard to race, color, national origin, sex, sexual orientation, gender identity, marital status, age, religion, disability, veteran status, or any other characteristic prohibited by federal, state or local law. To learn more about diversity, equity and inclusion at West Monroe, visit www.westmonroe.com/inclusion. If you require a reasonable accommodation to participate in our recruiting process, please inquire by sending an email to [email protected].

Please review our current policy regarding use of generative artificial intelligence during the application process.

If you are based in California, we encourage you to read West Monroe’s Notice at Collection for California residents, provided pursuant to the California Consumer Privacy Act (CCPA) and linked here.