Senior Payroll Specialist

AutoZone’s Sr. Payroll Specialist provides a variety of payroll and financial support using initiative and an intermediate knowledge of applicable skills, methods and practices, chooses appropriate alternatives from among pre-defined policies and procedures to complete work that includes successive steps & involves some non-routine problems and/or decisions.  Applies industry and professional standards.  AutoZone policy and procedure, federal and state laws and other regulations.  Provides administrative and /or clerical support.

• Provide excellent customer service 
• Complete and maintain transactions in enterprise system
• Provide review and oversight of all types of payroll transactions, some of which may be complex
• Reviews transactions and data; ensure approval based on alternatives regarding practice and policy
• Troubleshoot inquiries and issues, performing research and making corrections as needed and coordinating escalations when needed
• Obtain additional information from or provides instruction and guidance to customers and vendors; correct or escalate
• Access multiple systems to process transactions, retrieve information and/or initiate transactions
• Provide policy interpretation to determine the validity of customer requests and ensures compliance
• Contact outside agencies and banks to obtain clarification of rules and/or regulations
• Maintain documentation of processes
• Enter information into HCM and other payroll-related systems
• Provide support for international payroll processes and teams including but not limited to India, China, Taiwan, Turkey, Canada, Germany, France and U.K
• Complete other administrative and clerical activities as assigned
• Leads temporary, part-time AutoZoners or interns
• Provides guidance to Payroll Specialists or Customer Service Representatives
   

• High school diploma or the equivalent required.  Bachelor's degree (BA, BS) in Accounting or Business Administration preferred
• 1-3 years accounting &/or bookkeeping experience or the equivalent combination of education and experience 
• Experience with Global Payroll, Customer Service or General Office required
• Proficiency in computer skills and in the use of spreadsheet and work processing software