The Senior Payroll Specialist serves as the subject matter expert for complex multi-client, multi-state payroll processing, tax compliance and payroll software configurations within a professional employer organization (PEO). This role provides exceptional payroll service to clients, develops payroll processes and procedures, and accurately processes payrolls within a collaborative team environment. The Senior Payroll Specialist serves as the key point of contact for Continuum Advantage and Myriad Advisor Solutions employees and clients.
Essential Duties and Responsibilities
- Accurately and timely processes all assigned payrolls including benefit deductions, garnishments, direct deposit information, tax deductions, and employee set-ups. Researches and resolves discrepancies.
- Ensures compliance with and stays current on federal, state, and local payroll, wage, and hour laws changes and best practices.
- Manages relationships with third-party payroll service providers to ensure accurate data transfer and timely resolution of issues.
- Optimizes and continuously improves efficiency of payroll systems and processes.
- Establishes and maintains positive client working relationships; successfully contributes to high client retention rates. Provides support and training to clients and employees regarding payroll software and payroll needs.
- Manages and troubleshoots end-to-end integration, including benefit carrier connections and external payroll file feeds.
- Proactively analyzes clients’ needs and provides appropriate recommendations.
- Performs analysis of completed payroll and troubleshoots data inconsistencies, identifies trends and potential issues, and recommends solutions.
- Successfully guides new clients through implementation or termination of contracts for payroll services.
- Represents the team effectively; builds trust and credibility and promotes transparency.
- Maintains confidentiality of all client and employee information.
- Provides outstanding client service to engage clients.
The Essential Duties and Responsibilities listed are not all inclusive; other duties as assigned will apply.
Desired Qualifications (Knowledge and Skills)
- Four-year college degree in business or accounting, or equivalent education experience preferred
- Minimum of 5+ years processing large volume, multi-state payrolls required
- Experience with ADP and/or Paycor preferred
- PEO/human resources outsourcing experience strongly preferred
- Data entry experience and fact-checking experience
- Proficient with Outlook and the Microsoft Office suite
- Certified Payroll Professional (CPP) preferred
Desired Traits
- Excellent organizational and time management skills.
- Demonstrate an open-minded, team-oriented, and collaborative work style.
- Excellent interpersonal abilities; expertise in building and maintaining business relationships.
- Dependable and hard working.
- Excellent attention to detail and accuracy.
- Outstanding problem solving and analytical skills.
- Ability to thrive in a fast-paced environment.
- Excellent written & verbal communication skills
Continuum Advantage is an Equal Opportunity Employer and do not discriminate against applicants or employees based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or any other protected status under applicable federal, state, or local laws.
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