Senior PiMS Analyst

Patterson isn't just a place to work, it's a partner that cares about your success.

One of the distinguishing marks of our company is the talented people who embrace the people-first, always advancing, and results-driven culture. Professional growth abounds in this motivating environment. We value the diverse talents and experiences our employees bring to Patterson and believe that they build a stronger and successful organization.

Job Summary

We Are Patterson!  Patterson Companies, Inc. is focused on providing the best products, technologies, services and business solutions to the animal and oral health markets.  The Sr. PiMS Analyst serves as ACT Data’s primary subject-matter expert for veterinary Practice Information Management Systems (PiMS). This role bridges veterinary clinics, PiMS vendors, and internal product, development, QA, technical support, and training teams. The position requires deep hands-on knowledge of PiMS workflows, clinic operations, and real-world system usage. The analyst will translate clinic workflows, analyze PiMS UI/UX, support integrations, and provide training and knowledge transfer across technical and non-technical audiences.

To perform this job successfully, an employee must be able to perform each essential function satisfactorily, with or without reasonable accommodation. To request a reasonable accommodation, notify Human Resources or the manager who oversees the position.  

PiMS Expertise & Knowledge Transfer

• Serve as SME for at least one major veterinary PiMS (non-Patterson PiMS) and rapidly learn additional platforms.

• Maintain detailed knowledge of PiMS features including but not limited to transactions, invoicing, payment processing, inventory, scheduling, permissions, backups, connectivity, vaccine records, medical histories, reminders, lab workflows, and related processes.

• Translate veterinary clinic workflows into structured documentation, requirements, and feedback for internal team.

Clinic & Vendor Communication

• Act as liaison between ACT Data, veterinary clinics, PiMS vendors, and industry partners.

• Confidently discuss PiMS functionality from both user and technical perspectives.

• Leverage clinic-side experience to anticipate challenges and guide solutions.

Product & Integration Support

• Work closely with internal teams including Development, QA, Technical Support, and Project Management to:

  • Analyze PiMS UI/UX workflows

  • Identify gaps, friction points, and integration challenges

  • Support design and implementation of PiMS-to-application integrations

• Provide fast, practical problem-solving in a dynamic environment where priorities and direction may change quickly.

PiMS Version Management & Documentation

• Track and maintain awareness of supported PiMS software versions.

• Monitor PiMS release updates and document significant version changes, enhancements, and breaking changes.

• Communicate PiMS version impacts clearly to internal stakeholders and project teams.

Training & Demonstrations

• Develop PiMS demonstrations, walkthroughs, and instructional materials using screen capture tools.

• Support internal education and enablement efforts related to PiMS workflows and integrations.

Job Qualifications

Required Qualifications

• Bachelor’s degree or equivalent combination of education and relevant work experience.

• Minimum of 5 years of experience working in a veterinary clinic environment.

• Minimum of 5 years direct experience acting as the clinic’s primary PiMS contact, including communication with PiMS technical support.

• Experience working cross-functionally with product, engineering, QA, or technical teams

• Familiarity with PiMS integrations, third-party applications, or payment processing workflows.

• Prior experience supporting or training users on PiMS systems.

• Fluency in at least one veterinary PiMS, with demonstrated ability to learn additional systems.

• Strong understanding of veterinary clinic workflows and PiMS feature sets.

• Excellent verbal and written communication skills, both phone and in-person.

• Fast thinker with strong analytical and problem-solving abilities

• Ability to thrive in a fast-paced environment

• Proficiency with MS Office (Word, Excel, PowerPoint, Outlook

• Ability to work independently in a remote environment. 

Preferred Qualifications

• Experience with multiple PiMS platforms

• Prior work supporting PiMS integrations with third-party systems (payments, labs, analytics, etc.)

• Experience creating formal training materials or SOPs

• Prior collaboration with product, engineering, or QA teams

• Demonstrated ability to influence clinic stakeholders, vendors and internal teams to adopt improved workflows or solutions.

• Previous experience as a lead or managing others

Working Conditions

Physical Demands

• Prolonged periods of computer-based work, screen usage and remote communication

• High cognitive demands including problem-solving, system analysis.

• Must be able to lift or move up to 1-25 pounds up to 25% per day.

• Able to operate a computer and other office devices up to 100% per day.

• Communicate/Hearing Frequently

• Communicate/Talking Frequently

• Learn new Tasks or Concepts Frequently

• Make Timely Decisions in the Context of a Workflow Frequently

• Complete Tasks Independently Constantly

• Maintain Focus Constantly

• Remember Processes & Procedures Constantly

• Stationary Position (Seated) Constantly

• Vision Constantly

• Hand/Eye Coordination Occasionally

• Bend Rarely

• Complete Tasks in a Noisy Environment Rarely

• Feeling/Grasping/Handling Rarely

• Move/Traverse Rarely

• Repetitive Motions Rarely

Environmental Factors

• Remote at-home office space. 

Travel and On-call

This position requires some travel for occasional on-site meetings and project-based work

What's In It For You:

We provide competitive benefits, unique incentive programs and rewards for our eligible employees:

• Full Medical, Dental, and Vision benefits and an integrated Wellness Program

• 401(k) Match Retirement Savings Plan

• Paid Time Off (PTO)

• Holiday Pay & Floating Holidays

• Volunteer Time Off (VTO)

• Educational Assistance Program

• Full Paid Parental and Adoption Leave

• LifeWorks (Employee Assistance Program)

• Patterson Perks Program

The potential compensation range for this role is below. The final offer amount could exceed this range, based on various factors such as candidate location (geographical labor market), experience, and skills.

EEO Statement

Patterson provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or other related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.