Find your calling at Mercy!

The Senior Practice Manager will play a critical role in ensuring the efficient and effective delivery of healthcare services while maintaining high standards of patient care. This position requires strong leadership skills, strategic thinking, and a comprehensive understanding of healthcare management principles.

Scope Criteria:
· Number of providers
· Number of reports (direct & indirect)
· Number of departments/locations
· Leader specific criteria (additional responsibilities outside standard scope)

Position Details:

Senior Practice Manager – Mercy Pediatrics

Full time

Location : Winding Woods Clinic, O'Fallon, MO

Position Summary
The Senior Practice Manager plays a critical role in ensuring the efficient and effective delivery of healthcare services while maintaining high standards of patient care. This position requires strong leadership skills, strategic thinking, and a comprehensive understanding of healthcare management principles. The Senior Practice Manager provides operational oversight and strategic direction for Mercy Primary Care practices, partnering with physicians, providers, and caregivers to enhance performance, improve workflows, and support Mercy’s mission of delivering compassionate, high‑quality care.

Minimum Qualifications

Education

• High school diploma or equivalent.

Experience

• 5 years of healthcare or supervisory experience.

Skills, Knowledge & Abilities

• Leadership: Ability to inspire and motivate caregivers to achieve practice goals.

• Problem-Solving: Competence in identifying issues and implementing effective solutions.

• Communication: Clear and concise verbal and written communication skills.

• Teamwork: Ability to collaborate effectively with physicians, caregivers, and cross-functional teams.

• Time Management: Ability to prioritize tasks and manage multiple responsibilities.

• Adaptability: Flexibility to adjust to changing priorities and fast‑paced environments.

Preferred Qualifications

Education

• Bachelor’s degree in healthcare administration, business, or related field.

Key Responsibilities

Caregiver & Provider Leadership

• Supervise caregivers to ensure superior patient experience, caregiver engagement, and patient outcomes.

• Select, supervise, and support practice staff.

• Arrange and coordinate role-based training programs.

• Provide practice-level orientation for new caregivers.

• Oversee staffing performance, daily functions, and workflow efficiency.

• Complete and deliver annual performance reviews.

• Develop and coordinate caregiver engagement plans.

• Communicate regularly with physicians, APPs, and caregivers to ensure alignment and teamwork.

• Connect physicians, APPs, and staff with resources such as training, peer support, or reference materials to help achieve value‑based outcomes.

Patient Experience & Quality

• Provide overall leadership of Patient Experience goals, initiatives, and action plans.

• Lead service recovery efforts within the practice.

• Manage provider schedules and staffing to ensure optimal patient access to their care team.

• Ensure a culture of compassionate, patient‑centered care across all practice locations.

Operational Leadership

• Oversee daily operations of one or multiple primary care practice sites.

• Ensure operational standards are implemented, followed, and continuously improved.

• Coordinate with facilities management to maintain a clean, safe, and efficient physical environment.

• Deploy EHR and other technology tools to improve outcomes, documentation accuracy, and workflow efficiency.

• Educate staff on day‑to‑day policies, procedures, and compliance requirements.

• Oversee timely completion of assigned departmental work queues (e.g., GFE, Referral In, Follow-up).

Financial & Business Management

• Monitor and manage practice financial performance, including visit volumes, insurance denials, and prior authorizations.

• Analyze key performance metrics to identify opportunities for improvement and implement solutions.

• Support leadership in achieving performance measurement goals and executing strategic initiatives.

• Identify opportunities to improve productivity, patient access, and operational efficiency.

Strategic Planning & Collaboration

• Collaborate with providers and leadership to achieve growth and productivity goals.

• Assist with long-term practice strategy, development, and execution of improvement initiatives.

• Lead implementation of systemwide initiatives, technology enhancements, and process changes.

Other Responsibilities

• Supports leadership in performance measurement, goal attainment, and strategic planning.

• Perform other duties as assigned.

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.