Senior Program Director, Homeless Residential Services HRCII

The Senior Director will be responsible for developing relationships in Belle Glade and Pahokee to assist in the design, development, and implementation of a homeless shelter, drop in center, and residential services to serve the needs of individuals, youth ages 18 to 24, and families experiencing homelessness in Western Palm Beach County. In collaboration with the Assistant Vice President, develop, implement, and administer the policies and procedures for Western Shelter and Drop-In Center; ensuring that shelter services are low barrier. Contribute to the mission of Goodwill and County collaborative by maximizing the opportunities for participants who are homeless. 

  ESSENTIAL FUNCTIONS: 

1. Develop relationships with Community Stake Holders including, but not limited to, individuals experiencing homelessness, community residents, community leaders, churches, and local government to ensure the successful development of a homeless shelter, drop in center, and supportive housing for individuals and families. Attend community based meetings as scheduled/appropriate.
2. Implement, manage and provide oversight of shelter, drop in services, and residential programming with services including intake and assessment, emergency shelter, case management, employment and training, substance abuse, mental health, medical services, supportive housing and follow-up services.
3. Provide supervision of shelter and drop in staff including Shift Coordinators, LPNs, Case Managers, and Peers. Documents formal supervision according to policy and procedure.
4. Develop and implement services that provide person centered interventions that address barriers to housing retention. Support, provide training and ensure that programming is grounded in harm reduction, motivational interviewing, rapid rehousing and trauma informed care.
5. Interview, select, recommend, hire, train and supervise assigned staff. Assign and check work. Provide direction to staff and assist in the investigation and resolution of problems. Evaluate performance and provide counseling and coaching to employees. Initiate personnel actions, such as promotions, transfers, terminations, or disciplinary measures. Maintain harmonious employee/employer relations. Determine current and future staffing levels.
6. Maintain relationships with referral agencies, partner agencies, local businesses and community governing boards for homelessness in the community to address issues of concern and explore enhancement opportunities.
7. Market the program within the community to employers, government agencies, community service organizations and other groups who may refer Gulfstream Goodwill Industries. Promote outreach, awareness and education of the program within the community.
8. In collaboration with the Assistant Vice President, develop program budgets on a regular basis as required. Monitor reports on various program statistics including profit/loss statements, payroll and benefit costs, invoicing and revenue flow. Compare with budget projections. Investigate and report on variances.
9. Compare statistics with projections to see which program elements may not be performing as expected. Investigate and report on possible solutions. Analyze and maintain statistics in order to report unmet needs of the homeless. Review program statistics and reports to assess the effectiveness of various program aspects. Benchmark data and review with staff. Revise program elements as needed to enhance effectiveness.
10. Facilitate policies and procedures for the Homeless Resource Center. Review reports on various elements of the program and determine where the procedures may need change or enhancement.
11. Attend various meetings with departmental managers, senior staff, partner agencies and others concerned with departmental and program issues. Attend internal training sessions as requested.
12. Review and approve requisitions for supplies and funds required to fulfill program requirements. Track expenditures to ensure they are within the program budget.
13. Prepare required reports including budgeting, program progress, management and other specific criteria and submit as prescribed.
14. Participate in investigation by outside agencies such as OSHA, insurance carriers or others on issues relating to departmental activities.
15. Ensure incident reports are completed and submitted to both internal and external sources as outlined in agency policy and/or per our contract(s) in a timely manner. May participate in meetings and/or committees to determine root cause of incident(s) and how to prevent them in the future.
16. Provide assistance with other general department activities and/or as assigned.

OTHER DUTIES MAY INCLUDE BUT ARE NOT LIMITED TO:

1. Demonstrate by words and actions a commitment to the Goodwill mission to help people with disabilities and other barriers to become self-sufficient, working members of the community.
2. Perform or assist with any duties or operations, as required to maintain workflow and to meet schedules and quality requirements.
3. Maintain safe work area and comply with safety procedures and equipment operating rules, keeping work area in a clean and orderly condition.
4. Participate in any variety of meetings and task force groups to integrate activities, communicate issues, obtain approvals, resolve problems and maintain specified level of knowledge pertaining to new developments, requirements, and policies.

KNOWLEDGE AND SKILLS:

1. Education and/or experience equivalent to a Master’s degree in Social Work or other Human Services field.
2. Preference given to applicants who are residents of Belle Glade and/or Pahokee area.
3. Minimum two (2) years’ experience in program administration and supervision; and two (2) years’ experience providing homelessness services.
4. Demonstrated ability to establish and maintain rapport with program participants, other staff and outside agency representatives.
5. Ability to communicate effectively verbally and in writing.
6. Ability to problem solve and/or act as mediator
7. Must be organized and detail oriented; ability to meet schedules and complete work assignments successfully.
8. Must have a valid Florida driver’s license, valid insurance, reliable transportation for travel to outlying locations and the ability to be insured under the company’s vehicle insurance policy.

PHYSICAL REQUIREMENTS:

1. Frequent travel
2. General office environment
3. Normal sitting, standing, walking
4. Subject to frequent interruptions

TOOLS AND EQUIPMENT USED:

Computer and peripherals, word processing, spreadsheets and software programs, cash registers, tagging/pricing equipment, lift gear as well as standard store, office and safety equipment.