Senior Program Manager - Tools and Insights

The Tools & Insights team within Consumer & Community Banking is seeking a senior program manager to drive the next phase of our technology and data transformation. This is a high-visibility, high-impact individual contributor role at the intersection of structured program delivery, enterprise data products, and AI adoption — supporting the tools and workflows that power execution, performance visibility, and decision-making across CCB.

As the Senior Program Manager, you will own end-to-end delivery of enterprise-grade tools and data products while embedding structured delivery discipline across the portfolio and championing the integration of AI and automation into core workflows. You will operate with a high degree of autonomy, serving as a trusted strategic partner to business and technology stakeholders across CCB — driving adoption, continuous improvement, and measurable outcomes without direct people management responsibility.

Job Responsibilities

• Own end-to-end delivery for a portfolio of tools, data products, and enhancements from intake through launch and stabilization.
• Establish and apply a consistent delivery framework (intake, scope, milestones, entry/exit criteria, and governance routines).
• Drive cross-functional planning and execution across multiple workstreams, teams, and stakeholder groups in a matrixed environment.
• Track and communicate program status, key risks/dependencies, and decisions; escalate and drive resolution as needed.
• Define and monitor delivery and adoption KPIs (e.g., milestone performance, usage/adoption, stakeholder outcomes) to improve predictability and impact.
• Partner with product, data, and technology leaders to translate business needs into clear, prioritized requirements and roadmaps.
• Lead structured user testing and release readiness (UAT planning, feedback loops, training inputs, and go-live support).
• Improve data and reporting foundations to reduce manual work, ad-hoc reporting, and redundant analytics.
• Identify and deliver AI/automation opportunities within core tools and workflows, with measurable efficiency and cycle-time improvements.
• Develop executive-ready communications (updates, readouts, and presentations) tailored to senior leadership and varied audiences.
• Manage vendor engagement as applicable, including scope, delivery expectations, and performance outcomes.

Required Qualifications, Skills & Capabilities

• 7+ years of program delivery experience with demonstrated ability to develop and execute multi-workstream, longer-term program plans in a large, matrixed organization
• Hands-on experience with Tableau and/or Alteryx — including deployment, adoption, and ongoing enhancement in a business context
• Demonstrated ability to operate independently and drive outcomes without direct authority over delivery teams
• Strong track record of defining and tracking adoption metrics, delivery KPIs, and measurable business outcomes across multiple stakeholder groups
• Strong risk and controls mindset with experience navigating governance and compliance requirements in a regulated environment
• Outstanding interpersonal and stakeholder management skills; highly organized with the ability to manage competing priorities across a diverse set of business partners
• Excellent written and verbal communication skills with the ability to tailor messaging for both technical teams and senior executive audiences
• Ability to proactively manage priorities, surface issues early, and drive decisions to closure in a fast-moving environment

Preferred Qualifications, Skills & Capabilities

• Proven experience delivering data products, analytics tools, or business intelligence platforms at enterprise scale
• Experience integrating AI or machine learning capabilities into operational tools or business workflows, with measurable outcomes