Senior Program Specialist, Logistics US+Canada Learning

• Provides logistical support for virtual, in-person, and blended Learning programs, meetings, events, and occasional conferences. 

• Serves as a primary point of contact for learner, facilitator, and stakeholder customer service, responding within established service expectations and providing clear follow-up. 

• Provides instructor and facilitator logistical support, including schedules, rosters, materials, prework, confirmations, participant communications, and delivery support. 

• Provides technical and administrative support for learning platforms and related tools, including class set-up, enrollment and unenrollment, participant status tracking, prerequisite and learning-history checks, completion management, reporting, and billing support. 

• Maintains accurate rosters, trackers, shared resources, source data, and program records using consistent documentation, naming, and version-control practices. 

• Troubleshoots routine system, access, and process issues; documents resolution steps and escalates issues with sufficient context when additional support is required. 

• Coordinates assigned workstreams and project launches from planning through closeout, including milestones, dependencies, risks, decisions, handoffs, and follow-up actions. 

• Prioritizes daily work based on business needs, program calendars, service commitments, and leader direction; identifies competing priorities early and recommends options or tradeoffs. 

• Anticipates operational risks, resolves routine issues independently, and escalates material risks, policy questions, budget concerns, or decisions outside role authority. 

• Manages multiple programs and changing priorities while meeting commitments, deadlines, and quality expectations with limited supervision. 

• Supports the measurement strategy for training programs, including participant and facilitator evaluations, completion data, and operational reporting. 

• Compiles and validates data, identifies trends or exceptions, and translates findings into clear updates for program leaders and stakeholders. 

• Assists with execution of sustainment mechanisms, recurring communications, resource updates, reinforcement activities, and process documentation for Learning/HR programs. 

• Creates, maintains, proofreads, and edits learner, facilitator, and stakeholder communications, job aids, templates, internal pages, and procedural documentation to ensure accuracy and high quality. 

• Manages materials fulfillment and coordinates required third-party vendors or assessment providers. 

• Works effectively with Learning Technology, Implementation, Program Management, Communications, other Centers of Excellence, facilitators, vendors, and business stakeholders as needed. 

• Coordinates vendor logistics, deliverables, timelines, billing support, and issue resolution within established agreements and role authority. 

• Completes work within approved budget guidelines and promptly raises discrepancies or potential cost impacts. 

• Identifies opportunities to simplify, standardize, consolidate, or automate work and supports implementation of approved process improvements. 

• Protects confidential information and follows approved data-handling, accessibility, records, security, and compliance requirements. 

• Proven track record coordinating projects, programs, events, or operational launches involving multiple stakeholders and deadlines. 

• Background supporting a Learning, Talent, Human Resources, hospitality, lodging, service, or similarly customer-focused function preferred. 

• Experience providing customer support, maintaining accurate operational records, and coordinating work across teams or vendors. 

• Experience with learning management systems and virtual learning platforms preferred.  

SKILLS AND KNOWLEDGE