Senior Quality and Safety Specialist, Patient Experience - Radiology

Site: North Shore Medical Center, Inc.

 

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

 

Job Summary

Responsible for leading and ensuring the delivery of high-quality patient care and promoting a culture of safety within the hospital. This position involves monitoring and improving quality and safety metrics, conducting assessments, implementing initiatives to enhance overall healthcare quality and guiding and mentoring junior staff.

Primary Responsibilities:

-Develop, implement, and oversee quality improvement initiatives to enhance patient care and outcomes.
-Promote and cultivate a culture of safety within the hospital.
-Develop and implement strategies to engage staff in safety initiatives and reporting.
-Monitor and analyze quality metrics, including patient outcomes, readmission rates, and other performance indicators.
-Lead performance improvement projects related to patient safety and quality of care.
-Provide guidance and mentorship to junior staff.
-Ensure compliance with healthcare regulations, accreditation standards, and quality reporting requirements.
-Analyze and report on quality and safety data regularly.

 

Qualifications:

• Bachelor's Degree in related field of study required

• Master's Degree in related field of study preferred

• 3+ years of experience in quality improvement, patient safety, or a related field within a healthcare setting required

Additional Knowledge, Skills and Abilities:

- Knowledge of healthcare regulations, accreditation standards, and quality improvement methodologies.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Ability to collaborate effectively with multidisciplinary teams.
- Detail-oriented with a focus on accuracy in data analysis and reporting.
- Ability to lead or mentor staff.

 

Schedule and Working Model

• Full-time, Monday through Friday, standard business hours.

• Primarily remote with occasional team meetings in Boston, MA area.

• Employees must use a stable, secure, and compliant workstation in a quiet environment. Teams Video is required and must be accessed using MGB-provided equipment.

 

Remote

 

1620 Tremont Street

 

40

 

Regular

 

Day (United States of America)

 

Pay Range

$63,648.00 - $90,750.40/Annual

 

Grade

6

 

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

 

3200 North Shore Medical Center, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

 

Mass General Brigham Competency Framework