Senior Service Advisor

Turn Your Decades of Field Wisdom into a Command-Center Leadership Role Focused on Quality, Mentorship, and Community Trust!

Who We Are & Why You’ll Love It Here

Ready to transition out of the grueling Texas heat without leaving the trade you love? Step into our brand-new Senior Service Advisor role! At RES Air Conditioning in Henderson, we’ve built a rock-solid reputation since 1957 under the leadership of Owner Rick Thrasher.

Our values shape everything we do: Consistency You Can Rely On through steady, predictable service, Solutions Built to Last instead of cheap, short-term fixes, and a deep Local Commitment to our community. We never treat our customers or our team like a transaction. Our employees are the strength and backbone of our company.

The Vision: Why the "Comfort Advisor" is Evolving

The traditional outside sales model is dying. Sending a dedicated salesperson to a homeowner’s house is an immediate turnoff - people know they are there just to sell.

We are shifting to the Senior Service Advisor model, developed alongside industry pioneers. A great Service Advisor doesn't just force a system replacement; they look at the problem from a distance, lean on deep technical troubleshooting experience, and present honest options.

What’s In It For You: Compensation & Complete Benefits

We reward elite, dual-threat technical and sales expertise with total financial stability.

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  On-Target-Earnings (OTE): $80,000 - $95,000 (Year 1) | $100,000+ (Year 2 and on)

  
  

 ELEVATE YOUR HVAC LEGACY

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  Uncapped Performance Overrides: Earn monthly commission overrides based on the month-end sales invoice totals generated per truck by the pool of 4 to 5 trucks running under your advisory care:

  
  
  
  
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    $25,000 to $35,000 monthly truck totals: 1.0% on total net revenue

    
    
  
  
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    $35,000 to $50,000 monthly truck totals: 2.0% on total net revenue

    
    
  
  
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    $50,000 Plus monthly truck totals: 2.5% on total net revenue

    
    
  
  
  
  


• Health & Protection: Group Health Insurance & Workers’ Compensation protection.


• Paid Time Off: 3 days of Paid Sick Leave + 3 days of scheduled PTO (can be combined).Paid Vacation Accrual: 5 days (Years 1–3), 7 days (Years 3–5), 10 days (Years 5+). Note: Due to peak summer demand, vacations are typically handled outside of July and August.


• Holidays & Leave: 6 Standard Paid Holidays + 3 days of fully paid Bereavement Leave.


• Tech Stack Provided: Company cell phone and high-speed tablet to manage our fully integrated IS-2 software (handling inventory, flat-rate, and tracking since 1985).

Position Requirements

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  HVAC Technical Legacy: Solid background as an HVAC Service Technician or Installer for 10+ years. Ideally suited for a veteran HVAC expert.

  
  


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  HVAC Sales Background: Proven experience successfully communicating value and closing HVAC service or replacement options.

  
  


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  Adaptable Mindset: Willingness to bend, learn, and strictly adopt a new call-by-call process, using dedicated scripts and application checklists.

  
  


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  Problem Solver & Servant Leader: A genuine desire to mentor young technicians (our current crew has 6, 2, and 1 year of experience) and help them succeed.

  
  


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  Screening: Must possess reliable daily transportation to Henderson and be able to pass a comprehensive drug and background check.

  
  

Core Responsibilities

You will guide a team of 4 to 5 technicians through their days, one single call at a time. By implementing our specialized Home Services App checklist, you will completely change how our techs work. Instead of rushing through 4 to 8 frantic calls a day, your techs will slow down to focus on 3, max 4 high-quality calls per day. You will analyze their findings from the office, review their checklists, and ensure every maintenance customer receives our Air Advisor Test to measure indoor air quality.

With your guidance, technicians won't miss a thing, and you will help them up their average tickets naturally—turning standard diagnostic calls into transparent, comprehensive system solutions right over the phone.

• Command the Call: Once the CSR/dispatcher books a job, you call the homeowner to build rapport, introduce the incoming tech, set expectations, and give them your direct office line.


• Call-by-Call Coaching: Walk your 3 to 5 field techs through their checklists call-by-call via the Home Services App. Keep them disciplined to the process.


• Solution Engineering: Review live photos, checklists, and Air Advisor IAQ test results sent from the field. Identify wear-and-tear or safety issues less experienced techs might overlook.


• Transparent Closing: Present technical solutions clearly, objectively, and authoritatively to the customer over the phone. Close the deal and direct the field tech to execute.

Schedule & Work Environment

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  Location: 100% In-Office at our shop (980 North Marshall, Henderson, TX). No take-home vehicle, no field travel, and no extreme weather.

  
  


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  Hours: 7:30 AM – 5:00 PM. You'll arrive at 7:30 AM to review the previous day and prep the schedule before the dispatcher takes over. The phones route to an answering service at 5:00 PM (though expect occasional wrap-ups until 5:30 or 6:00 PM during peak summer spikes). On-call techs handle everything after-hours.

  
  

How to Apply

We value confidentiality for professionals currently embedded in the local trade. Flexible, after-hours and Saturday interview slots (5:30 PM – 8:00 PM) are available upon request. Thank you for your consideration. We look forward to hearing from you.

RES Air Conditioning is an equal opportunity employer.