Senior Shop Technician

The Senior Shop Technician is responsible for the intake, evaluation, refurbishment, and disposition of returned Composition Brand appliances. This role leads the grading process (A/B/C/D stock), performs advanced diagnostics and repairs, oversees parts harvesting and inventorying, manages scrap disposition, and supervises a junior technician in a temp-to-permanent B-stock refurbishment shop. This position requires strong technical expertise, organization, and leadership to ensure products are restored or repurposed efficiently and to brand-quality standards.

ESSENTIAL FUNCTIONS

Appliance Intake & Grading

• Receive and inspect returned appliances from field service, returns, and  logistics partners.
• Evaluate cosmetic and functional condition and accurately grade units as A, B, C, or D stock based on established company standards.
• Document findings, serial numbers, and disposition decisions in inventory tracking systems.

Repair & Refurbishment

• Perform advanced diagnostics and repairs on Composition Brand appliances (refrigeration, cooking, ventilation, dishwashers, etc.).
• Restore appliances to resale-ready condition in compliance with manufacturer and safety guidelines.
• Conduct final quality checks to ensure refurbished products meet operational and cosmetic expectations.

Parts   Recovery & Inventory Management

• Identify appliances that are not cost-effective to repair and systematically disassemble them for reusable parts.
• Test, catalog, and inventory salvaged components for future refurbishment or service use.
• Maintain accurate parts inventory records and ensure proper storage and labeling.

Scrap & Disposal Management

• Oversee responsible disposal and recycling of non-repairable appliances and unusable components.
• Ensure scrap handling meets environmental, safety, and regulatory requirements.

Leadership & Oversight

• Supervise and mentor a junior shop technician (temp-to-perm) assigned to B-stock refurbishment.
• Provide hands-on training, workflow guidance, and performance feedback.
• Assign work, monitor productivity, and ensure adherence to quality and safety standards.

Process Improvement & Safety

• Identify opportunities to improve refurbishment efficiency, recovery rates, and parts utilization.
• Maintain a clean, safe, and organized shop environment.
• Follow all company safety procedures and ensure proper use of tools and equipment.

• High school diploma or equivalent required. 
• Technical school diploma or associate degree in appliance repair, HVAC, electronics, or a related field is a plus. 
• EPA Certification (Type I or Universal) required for refrigerant handling
• 5+ years of appliance service or repair experience, preferably with high-end or premium brands. 
• Strong diagnostic, mechanical, electrical, and electronic troubleshooting skills. 
• Proven experience refurbishing, rebuilding, or remanufacturing appliances or similar equipment. 
• Familiarity with inventory systems, parts tracking, and basic computer documentation. 
• Ability to lead, train, and oversee junior technical staff.