Senior Surgical Equipment Repair Manager

POSITION SUMMARY

The Senior Surgical Equipment Repair Manager provides strategic direction, leadership, and operational oversight for a designated surgical equipment modality. This role ensures high-quality service delivery, regulatory compliance, team development, and achievement of financial and operational objectives while supporting business growth.

PRIMARY OBJECTIVES AND RESPONSIBILITIES

• Lead and manage day-to-day operations to ensure financial, service, and quality objectives are achieved or exceeded

• Inspire and develop teams through coaching, feedback, and performance management

• Oversee staff development, training programs, and workforce optimization across technicians and leadership roles

• Ensure compliance with Quality Management System, Safety standards, and ISO requirements, including participation in audits

• Manage inventory, operational costs, and resource allocation to support profitability goals

• Partner with cross-functional teams to implement continuous improvement and standardization initiatives

• Support revenue growth through operational excellence, customer satisfaction, and identification of new business opportunities

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QUALIFICATIONS

• High School diploma or GED required. (Bachelor’s Degree preferred.)

• 7+ years of experience supervising or managing service technicians or comparable roles

• Experience working in healthcare, hospital, or medical equipment environments preferred

• Demonstrated experience with regulated quality standards (e.g., ISO 13485)

• Proven ability to manage budgets, P&L, and operational performance

• Must have a clear unrestricted Driver’s License. Must have a safe driving record based on Agiliti policies.

• Must be able to travel 75% of the time.

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KNOWLEDGE, SKILLS, AND ABILITIES

• Strong leadership, coaching, and team-building capabilities across technical and management staff

• Excellent communication, presentation, and influencing skills at all organizational levels

• Strategic thinking with the ability to assess business needs and implement effective solutions

• Proficiency with MS Office and ERP systems

• In-depth understanding of medical equipment maintenance, repair processes, and technical documentation

• Strong problem-solving, planning, and organizational skills with a focus on operational excellence

• Commitment to quality, safety, compliance, and customer service standards

DISCLAIMER

This job description in no way states or implies that these are the only duties to be performed by the employee in this position. It is not intended to give all details or a step-by-step account of the way each procedure or task is performed. The incumbent is expected to perform other duties necessary for the effective operation of the department and the company.

It is the policy of Agiliti to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender identity, sex, sexual orientation, national origin, age, physical or mental disability, genetic information, marital status, status as a veteran, military service, or any other characteristic protected by applicable federal, state, or local civil rights laws. In addition, Agiliti will provide reasonable accommodations for qualified individuals with disabilities. Agiliti strictly prohibits any form of retaliation against individuals who make good faith reports of alleged violations of this policy or who cooperate in Agiliti’s investigation of such reports. Affirmative Action Policy Statements

You may be required to obtain certain vaccinations, or provide proof of current vaccination status, based on customer and/or company requirements. If vaccination is required, Agiliti will provide specific directions and cover the expense at a participating clinic. Please note, this includes the COVID-19 vaccination.

Agiliti offers a robust suite of benefits for regular, full-time, non-union employees including: health insurance options for Medical, Dental & Vision plans, Short- and Long-Term Disability plans, Flexible Spending Accounts, Health Savings Accounts, Life Insurance Options, Paid Time Off, 401K Saving Plan with employer match, Employee Discounts, Tuition Reimbursement, Daily Pay program, Employee Assistance Program, and wellness programs.

Agiliti is an equal opportunity employer and provides reasonable accommodations to employees and applicants consistent with state and federal law.

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Agiliti

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This range represents the low and high ends of the Agiliti pay range for this position. This base pay range information is based on the market locations shown. For sales positions, this range combines the base salary and the target incentive pay. The actual pay offered may vary depending on several factors including geographic location, experience, job-related knowledge, skills, and related factors. Dependent on the position offered, short-term and/or long-term incentives may be provided as part of the compensation. Applicants should apply via Agiliti's internal or external career site.