Senior Technician (Req#1350)

Overview

As a Senior Technician, you will provide basic tech support and troubleshooting for various computer and networking hardware and software.

Your Impact

The essential functions of this position include:The essential functions of this position include:
•    Basic hardware configuration of servers, desktops and laptops, routers and switches and operating systems
•    Perform basic troubleshooting and repairs; escalate to engineers as appropriate
•    Provide deployment and racking of hardware components both desk side and in a data center environment
•    Serve the customer to ePlus’ standards
•    Be available to meet customer IT needs
•    Work towards achieving industry-specific entry-level certifications: i.e.- CCNA, MCSE, Network+, Security+, etc.

Qualifications

• High School Diploma required, technical school or college preferred


• 2 to 3 years of experience in an IT profession


• A+ certification


• Good understanding of network/data center environments


• Possess basic troubleshooting and repair skills


• Excellent customer service skills on phone and in person


• Professional demeanor and good communication skills


• Able to come up with solutions quickly, in a fast-paced environment

Position Specifics

The initial base salary range for this position is expected to be between $50,000 and $60,000 annually. The final base salary offered will be determined by multiple factors, including, but not limited to, job-related knowledge, depth of experience, skills, certifications, and geographic location. In addition to the base salary, our compensation structure may include other components such as commissions and discretionary bonuses.

ePlus offers a full range of medical, financial, and/or other benefits (including 401(k) eligibility, employee stock purchase program and various paid time off benefits, such as vacation, sick time, and personal leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an offer of employment is extended.  

If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

Corporate Values

• Respectful communication and cooperation: We prioritize respectful communication, fostering an environment where everyone is treated with dignity and respect.


• Teamwork and employee participation: Collaboration and teamwork thrive through diverse perspectives, both within our teams and in our interactions with our customers.


• Work/life balance that supports our employees’ varying needs: We value the well-being of our employees, recognizing that a healthy work-life balance is pivotal to our collective success.


• Embracing communities: We embrace and support the communities that nurture us. Our employees' dedication to fostering positive change is a source of immense pride for us.

Commitment to Diversity, Inclusion and Belonging

• We are an equal opportunity employer that does not discriminate or allow discrimination based on race, color, religion, sex, sexual orientation, gender identity, age, national origin, citizenship, disability, veteran status, or any other classification protected by federal, state, or local law.


• ePlus is dedicated to fostering, cultivating, and preserving a culture that represents diversity, enables inclusion, and makes our employees feel comfortable bringing their full, unique selves to work.