Senior Transition Community Manager

Because
Communities Deserve Better!

At
Community Association Management, we believe that leadership,
integrity, and accountability are the pillars of strong
communities.
Our WHY is to creatively find solutions and overcome challenges so
that we can work together to advance the common cause.

As
a Senior
Transition Community Manager ,
you’ll play a critical role in stabilizing new communities and
strengthening client relationships during their onboarding and
early partnership with Community.
You’ll serve as a trusted advisor and hands-on operator —
identifying and resolving inherited issues, rebuilding confidence,
and preparing associations for successful long-term management.

This
position is designed for a seasoned,
credentialed leader (PCAM, or CMCA and AMS preferred) who thrives on solving complex challenges, mentoring others, and
driving operational excellence across departments.

About
the Role

The Senior
Transition Community Manager serves as the interim
portfolio manager for newly onboarded full-service associations.
This role ensures that every new community’s transition into
management is seamless, issues are documented and resolved, and
the association is fully stabilized before being assigned to its
permanent Community Manager.

The
position also acts as a bridge between Operations,
Accounting, Maintenance, Resident Services, and
Compliance ,
ensuring communication and accountability across all departments
during the transition period.

What
You’ll Do

Transition
Management & Onboarding

• Serve
  as the primary
  manager for new full-service associations during onboarding.
  
• Conduct
  comprehensive reviews of governing documents, contracts,
  budgets, and prior management files.
  
• Identify,
  document, and prioritize legacy issues (financial,
  maintenance, legal, or procedural).
  
• Collaborate
  with department heads to resolve outstanding issues
  efficiently before handoff.
  
• Prepare
  transition reports and client summaries for the assigned
  permanent Community Manager.
  
• Establish
  early trust and communication with each Board, ensuring
  confidence in our management process.
  

Community
Leadership & Client Engagement

• Lead
  the initial Board and transition meetings, setting
  expectations for service, communication, and
  reporting.
  
• Provide
  expert guidance on governance, budgeting, maintenance, and
  operations.
  
• Deliver
  proactive updates and transparent reporting to Boards
  throughout onboarding.
  

Cross-Department
Collaboration

• Work
  closely with Operations, Accounting, Maintenance, Resident
  Services, and Compliance teams to ensure alignment.
  
• Serve
  as a central point of coordination for transition
  activities, insurance claims, and vendor management.
  
• Partner
  with Maintenance to expedite urgent repairs and improve
  quality control.
  
• Liaise
  with insurance partners to streamline renewals and claims
  for new communities.
  

Risk
Mitigation & Process Improvement

• Collaborate
  with leadership on best practices for onboarding,
  transition documentation, and client handoff.
  
• Partner
  with potential in-house
  counsel on legal and risk-related items during community
  onboarding.
  
• Support
  the development of training materials for new Community
  Managers based on transition insights.
  

Requirements

Requirements
– What You’ll Bring

• PCAM,
  or CMCA & AMS designation strongly preferred.
  
• 5+
  years of progressive experience in community association management with proven leadership
  capability.
  
• Strong
  knowledge of association governance, contracts, and
  financial operations.
  
• Exceptional
  communication and conflict-resolution skills.
  
• High
  level of professionalism, diplomacy, and client
  empathy.
  
• Ability
  to manage multiple complex projects simultaneously.
  
• Comfortable
  with cross-functional collaboration and fast-paced
  environments.
  
• Must
  be able to travel regionally to assigned communities
  (Charlotte or Durham region).
  

Work
Environment & Schedule

• Full-time,
  40 hours per week (Monday–Friday, 8:00 AM – 5:00
  PM).
  
• Requires
  occasional evening or weekend meetings.
  

Join
Our Mission

If
you’re an experienced leader who thrives on problem-solving,
relationship building, and creating stability from uncertainty,
this is your opportunity to make a lasting impact.

Join
a team where better
communities begin with better leadership — and where every climb
brings us closer to our peak and our purpose.

Benefits