Server

Job Summary

Competitive pay and great mountain benefits. Apply now and get the chance to work in a busy, high energy environment in the Summer and early Fall Summer

Sell food and beverage items for guests visiting the adventure area: outside and in restaurant.

Essential Duties and Responsibilities

• Promote a positive interaction and experience with dining guests.


• Assist guests in the selection and purchase of food & beverages.


• Know basic ingredients and how the food is prepared.


• Know all of the menu items including pricing and availability.


• Know all discounts, special pricing, or other daily promotions.


• Inform kitchen of any known food allergy concerns.


• Take food and beverage orders and process them in POS system.


• Check patron's ID's to ensure their age for consumption of alcohol.


• Communicate with kitchen and bar to assure accuracy of orders.


• Communicate with guests on delays or shortages.


• Deliver food and beverages to tables, both indoor and outdoor.


• Ensure guests have complete satisfaction in their dining experience.


• Handle customer complaints in a professional and diplomatic way.


• Verify that each guest has paid the correct price for their purchase.


• Process cash and credit card transactions accurately & efficiently.


• Manage the till, count start cash and prepare nightly deposit bags.


• Complete sales reports and accounting forms for back office.


• Collect dirty dishes, clear and reset tables as guests leave.


• Maintain counters, floor and food service area clean and sanitary.


• Serve at special resort events, large gatherings or weddings.


• Perform other tasks as assigned by manager.

Minimum Qualifications (Knowledge, Skills, Abilities)

• Skilled in providing excellent customer service.


• Working knowledge of computers or POS software programs.


• Able to count cash and perform simple mathematical functions.


• Able to work well under fast paced and busy circumstances.


• Neat and professional appearance.


• Portray a positive company image.


• Cashier or server experience preferred but not required.


• High energy and stamina required.


• Able to identify and perform other tasks during non-busy times.

Core Competencies

• Communication: Communicate ideas effectively and actively listen.


• Friendly Service: Treat people courteously and respond in a helpful manner.


• Teamwork: Interact with team members effectively put company goals first.

Physical Demands

• This is a physically demanding position.


• Must be able to lift up to 50 pounds,


• Must be able to climb stairs, lift, reach & carry items repetitively.


• Must be able to stand and walk for long periods of time.

Requirements:

Shift Requirements:

• Hours may include late afternoon and evening shifts.


• Frequent weekend and holiday shifts.


• May work off-site for special events (i.e. Warfield House weddings).

Age Requirements:

• Applicants must be at least age 18.