Server

COME JOIN US AT HIDEAWAY GOLF CLUB

The Hideaway Golf Club embodies the best qualities of California’s Coachella Valley, long known as a place for rejuvenation and relaxation. Located in La Quinta, the property’s 600 acres are surrounded by stunning mountain vistas and the scenic expanse of Southern California’s desert. Luxurious and private, the Hideaway offers championship golf, world-class amenities, exclusive residences, and superb service.

REPORTS TO: FOOD & BEVERAGE MANAGER / FOOD AND BEVERAGE DIRECTOR

POSITION SUMMARY

The Server delivers exceptional food and beverage service while creating memorable dining and event experiences for Members and Guests. This full-time seasonal position serves as a primary ambassador of Hideaway Golf Club's hospitality culture by providing personalized, attentive, and professional service. Servers support restaurant operations and Club functions, banquets, Member events, tournaments, and special events, including event setup, food and beverage service, and breakdown, as operational needs require. Servers are expected to provide service that is warm and welcoming while maintaining the professionalism, attentiveness, and refined service standards associated with a premier private club environment. The Server anticipates Member needs, develops positive relationships, demonstrates detailed knowledge of food and beverage offerings, and consistently upholds the high standards of hospitality, professionalism, and service excellence that define the Hideaway experience.

KEY RESPONSIBILITIES

· Provide exceptional hospitality, service, and communication to Members and Guests at all times.

· Develop knowledge of all menu items, ingredients, preparation methods, daily specials, and beverage offerings.

· Confidently make food and beverage recommendations based on Member preferences, dietary restrictions, allergies, and special requests.

· Demonstrate knowledge of wines, spirits, cocktails, beer, and non-alcoholic beverages, including appropriate food and beverage pairings.

· Take food and beverage orders accurately and efficiently while providing personalized service.

· Serve food and beverages utilizing proper service standards and techniques.

· Carry food and beverage trays safely and professionally.

· Anticipate Member needs and respond promptly to requests.

· Monitor dining areas continuously to ensure exceptional service throughout the dining experience.

· Enter all transactions accurately into the POS system and properly process Member charges according to Club policies and procedures.

· Review daily reservations, event orders, and function sheets before each shift.

· Complete assigned opening, side work, and closing duties.

· Maintain service stations, dining areas, and workspaces in a clean, organized, and sanitary condition.

· Follow all food safety and sanitation requirements in accordance with Riverside County Food Handler standards.

· Support a safe working environment and immediately report unsafe conditions.

· Report to work as scheduled, in proper uniform, and prepared to perform assigned duties.

· Follow all Club policies, procedures, and service standards.

· Communicate effectively with management and fellow Team Members to ensure exceptional Member experiences.

· Greet Members promptly and professionally, utilizing Member names whenever possible.

· Demonstrate a strong sense of urgency while maintaining composure and professionalism.

· Participate in ongoing training and development opportunities.

· Perform additional duties as assigned.

Banquet & Special Event Support

· Support the Banquet and Events Team in the execution of Club functions, Member events, private parties, tournaments, holiday events, and other special events as assigned.

· Assist with event setup and breakdown, including tables, chairs, linens, place settings, glassware, silverware, service stations, beverage stations, and other event-related equipment and supplies.

· Review Banquet Event Orders (BEOs), function sheets, menus, event timelines, table assignments, dietary accommodations, and service instructions as directed to understand event requirements and assigned responsibilities.

· Provide professional food and beverage service during banquet functions and special events in accordance with established Club service standards and event specifications.

· Become familiar with event menus, beverage selections, service style, table assignments, special requests, allergies, and dietary accommodations prior to service.

· Execute plated, buffet, reception, passed hors d'oeuvres, beverage, and other event service as assigned while maintaining proper service techniques and presentation standards.

· Anticipate Member and Guest needs throughout events, promptly responding to requests and communicating service needs or concerns to appropriate Team Members or leadership.

· Work collaboratively with Banquet, Culinary, Bartenders, Bussers, Runners, and other Food & Beverage Team Members to maintain proper service timing and ensure seamless event execution.

· Assist with clearing, resetting, and maintaining tables and service areas throughout events to ensure event spaces remain clean, organized, and presentation-ready.

· Assist with post-event breakdown, including clearing tables and service areas, collecting and organizing serviceware and linens, returning equipment and supplies to designated areas, and preparing event spaces for subsequent Club activities.

· Remain flexible in assigned duties and service areas based on operational and event needs, including providing support outside of regularly assigned restaurant or dining areas.

MEMBER SERVICE & PROFESSIONAL STANDARDS

· Consistently deliver gracious, attentive, and personalized service to Members and Guests.

· Learn and recognize Member names, preferences, and dining habits whenever possible.

· Maintain a polished, professional, and courteous demeanor at all times.

· Anticipate Member needs before being asked whenever possible.

· Build positive relationships with Members while maintaining appropriate professional boundaries.

· Avoid overly familiar, inappropriate, or unprofessional interactions while on duty.

· Demonstrate discretion and confidentiality regarding Member information and Club operations.

· Exercise sound judgment and professionalism in all conversations and communications.

· Represent Hideaway Golf Club in a manner consistent with the Club's reputation for excellence.

· Support a culture of teamwork, accountability, respect, and continuous improvement.

· Respond positively and professionally to coaching and feedback.

WINE & BEVERAGE KNOWLEDGE EXPECTATIONS

· Maintain a working knowledge of the Club's wine, beer, spirits, cocktail, and non-alcoholic beverage offerings.

· Develop familiarity with wine varietals, regions, tasting profiles, and food pairing recommendations.

· Demonstrate knowledge of current beverage menus, featured wines, seasonal cocktails, and specialty offerings.

· Confidently answer Member questions regarding beverage selections and make appropriate recommendations based on individual preferences.

· Understand and follow proper wine service procedures, including presentation, opening, pouring, and handling of wine bottles.

· Demonstrate knowledge of responsible alcohol service practices and comply with all applicable laws and Club policies regarding alcohol service.

· Participate in beverage education, wine tastings, training sessions, and product knowledge programs as assigned.

· Continuously expand beverage knowledge to support Hideaway Golf Club's commitment to providing a premier private club dining experience.

CORE COMPETENCIES

· Member Focus

· Hospitality

· Professionalism

· Communication Skills

· Service Excellence

· Attention to Detail

· Teamwork

· Accountability

· Adaptability

· Emotional Intelligence

· Integrity

• High school diploma or equivalent preferred.

• Previous serving experience in a full-service restaurant, private club, luxury hospitality, resort, or fine dining environment preferred.

• Current Riverside County Food Handler Card.

• General competency with point-of-sale systems; Jonas experience preferred.

• Working knowledge of food, wine, beer, spirits, cocktails, and non-alcoholic beverages.

• Ability to make recommendations and answer Member questions regarding menu items and beverage offerings.

• Ability to communicate effectively and professionally with Members, Guests, and Team Members.

• Ability to carry out instructions furnished in written, oral, or diagram form.

• Ability to remain standing and walking for extended periods, up to 8 hours or more.

• Ability to bend, stoop, squat, kneel, reach, twist, and perform repetitive movements.

• Ability to safely lift and carry up to 40 pounds.

• Ability to transport food trays, beverage trays, service equipment, and supplies safely and efficiently.

• Ability to work indoors and outdoors in varying weather conditions including heat, cold, wind, and rain.

• Ability to work flexible schedules including evenings, weekends, holidays, and special events.

• Maintain a polished and professional appearance in accordance with Club grooming and uniform standards.

• Demonstrate a positive attitude, professionalism, patience, courtesy, and strong interpersonal skills.

• Learn and use Member names whenever possible to enhance the Member experience.

Additional Eligibility Qualifications

• Food safety, alcohol service, wine service, or hospitality certifications are beneficial.

• Commitment to delivering exceptional Member service and maintaining luxury hospitality standards. 

Work Authorization/Security Clearance 

• Proof of eligibility to work in the United States.

• Criminal and civil background clearance.

HIDEAWAY SERVICE CULTURE

At Hideaway Golf Club, hospitality is more than service—it is creating meaningful experiences for our Members and Guests. Team Members are expected to provide service that is warm, genuine, attentive, and professional while upholding the standards of excellence associated with a premier private club. Every interaction should reflect our commitment to respect, professionalism, personalized service, and exceptional Member experiences.

PHYSICAL REQUIREMENTS

• Standing and walking continuously throughout the shift while providing food and beverage service to Members and Guests.

• Carrying trays, plates, glassware, beverage containers, service equipment, and supplies throughout dining rooms, patios, banquet spaces, and other Club facilities.

• Reaching, bending, stooping, and kneeling to set and clear tables, retrieve supplies, stock service stations, and assist Members.

• Using hands and fingers continuously to handle trays, glassware, silverware, point-of-sale equipment, menus, food items, and beverage service tools.

• Communicating with Members, Guests, culinary staff, and fellow Team Members to coordinate service, respond to requests, and ensure Member satisfaction.

• Reading menus, point-of-sale screens, reservation information, event orders, and other operational documents requiring close and distance vision.

• Identifying food items, beverages, table numbers, service areas, and potential safety hazards requiring depth perception, peripheral vision, and the ability to adjust focus.

• Lifting, carrying, pushing, and pulling food trays, beverage trays, bus tubs, tables, chairs, and service equipment weighing up to 25 pounds frequently and up to 50 pounds occasionally.

• Working indoors and outdoors in varying environmental conditions, including exposure to heat, cold, wind, and other weather conditions associated with Club operations and special events.

• Maintaining awareness of dining room activity, Member needs, and service flow while performing multiple tasks in a fast-paced hospitality environment.

Work Environment 

This job operates in a professional club environment. This role operates with standard food and beverage serving equipment, glass, silver, and dinnerware. Service areas to include, but not limited to, restaurants, Clubhouse exterior grounds, private party locations, and other places. 

AAP/EEO Statement

Hideaway Golf Club provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

EOE/Drug Free Workplace