Server

JOB SUMMARY:

• Possesses full knowledge of food and beverage products served and utilizes suggestive selling techniques.


• Takes orders and delivers food and beverage in a timely manner.


• Ensures guests receive immediate, friendly, and personalized service to build their intent to return.


• Guides guests through menus, answer questions thoroughly, and provides specific item suggestions and information about the establishment.


• Maintains positive guest satisfaction by exceeding service expectations.


• Handles guest complaints or directs them to a manager.


• Operates point-of-sale system with a high-efficiency level and handles large amounts of currency.


• Practices proper cash handling procedures by addressing the point-of-sale system after every transaction, properly organizing money, counting change back to guests, and following appropriate checkout procedures.


• Sets up and breaks down equipment and supplies.


• Maintains work areas by organizing and cleaning service stations and pre-bussing tables as needed of all used glassware/plate ware/silverware/etc.


• Writes down all orders and inputs them into the point-of-sale system accurately.


• Scrapes, racks, and stacks glassware/plate ware/silverware properly in the dishwashing area.


• Acts as a final check on the quality of food and beverage items before they are served to guests and ensures appropriate garnishes and condiments are on plates.


• Assists management in training new Staff Members within their department when applicable.


• Completes all opening, running, and closing duties as assigned.


• Delivers and/or carries (with or without trays) food and beverage items, for own and others’ tables, with a sense of urgency; knows all table numbers and floor plans.


• When necessary, will occasionally assist the host person with greeting and seating guests.


• Adheres to responsible alcohol service established by company policy.


• Understands and utilizes all safety and sanitation practices as defined in the safety program and reports any accidents to management.


• Performs other duties and tasks as assigned or determined by management or supervisors and moves with a sense of urgency.


• Adheres to all company policies and procedures.

ESSENTIAL FUNCTIONS & KEY SKILLS

• Ability to remain standing for up to 8 hours


• Ability to move quickly based on guest needs


• Ability to regularly move and lift up to 50 lbs.


• Ability to bend, stretch, and reach frequently, including above head, and repetitively during a shift


• Ability to visibly survey property areas clearly


• Ability to view a digital computer/tablet screen


• Ability to read, write, speak, and understand English


• Ability to perform assigned tasks, operate equipment, and complete job duties in a safe manner


• High School diploma/GED


• Able to complete a satisfactory background check


• Available and willing to work flexible hours based on business needs including weekdays and weekends.


• Demonstrates strong communication, organizational, and problem-solving skills.


• Expresses sincere enthusiasm for the role and passion for food and beverage