Server Assistant

Job Summary

The Server Assistant at Chophouse 13 Nocatee supports the service team by providing an exceptional
dining experience. The Server Assistant is responsible for ensuring that tables are continuously maintained, guests’ needs are met promptly, and
the dining area operates smoothly. As a key member to the front of the house team, the Server
Assistant works closely with servers, bartenders, and kitchen staff to enhance efficiency and uphold the
standards of fine dining service.

Key Responsibilities:

1. Table Maintenance:
    Clear, clean, and reset tables efficiently between courses and after guests leave, ensuring
   readiness for the next seating.
    Replace silverware, glassware, and other table items as needed.
    Assist servers with greeting guests, refilling water, replenishing beverages, and crumbing
   tables when appropriate.
    Keep the dining area neat and organized, ensuring table settings are always elegant and
   spotless.


2.  Guest Assistance:
    Provide attentive and unobtrusive service to guests by anticipating their needs, such as
   refilling drinks, clearing dishes, or providing extra napkins.
    Respond to guest requests promptly, communicating their needs to the appropriate
   server or manager when necessary.
    Assist in accommodating special requests or dietary needs in coordination with the
   server and kitchen staff.


3.  Supporting Servers and Teamwork:
    Collaborate with servers to ensure the smooth flow of service, helping to deliver drinks,
   clear courses, crumb tables, assist with large parties, or restock server stations.
    Coordinate with the kitchen and bar staff to deliver items in a timely manner, ensuring
   no delays in service.
    Assist in managing the pace of the dining experience to ensure courses are served
   promptly without rushing the guests.
    Refill water and maintain a clean and welcoming dining atmosphere.


4. Cleanliness and Organization:
    Maintain cleanliness in all areas of the dining room, including keeping service stations
   stocked and organized.
    Ensure that floor areas are free of spills, debris, or obstruction to maintain safety and
   cleanliness.
    Assist in polishing glassware, silverware, and other tableware to maintain fine dining
   standards.


5. Setup and Breakdown:
    Assist with the setup of tables before service, including laying out linens, resetting
   tables, restocking service stations, and cleaning the dining area.
    Help with restaurant closing duties, such as removing linens, resetting tables, restocking
   service stations, and cleaning the dining area.
    Assist with the setup of any special events or private dining experiences, ensuring high
   standards are met.


6. Communication:
    Maintain clear and effective communication with servers, hosts, bartenders, and kitchen
   staff to ensure seamless service and guest satisfaction.
    Inform servers or managers immediately of any guest complaints or concerns, helping to
   resolve issues quickly and professionally.


7. Qualifications:
    Previous experience as a busser, server assistant, or in a similar role, ideally in a fine dining or
   upscale environment.
    Strong attention to detail and a commitment to maintaining high standards of service and
   cleanliness.
    Ability to work efficiently in a fast-paced environment, while maintaining a calm and
   professional demeanor.
    Excellent communication and interpersonal skills.
    Ability to work collaboratively with the front of house and back of house teams.
    Familiarity with fine dining service protocols is a plus.


8. Skills & Responsibilities:
    A positive attitude and a willingness to learn.
    Ability to multitask and prioritize tasks during busy service periods.
    Proactive and attentive to guest needs, anticipating them before they are asked.
    Team-oriented, reliable, and hardworking.


9. Physical Requirements:
    Ability to stand and walk for extended periods of time.
    Ability to lift, carry, and transport items weighing up to 30lbs.
    Frequent bending, stooping, and reaching as needed to perform job duties.
    Flexibility to work evenings, weekends, and holidays as required.