Service Account Assistant

NextShining is a growing company focused on creating meaningful brand experiences and building strong connections between businesses and their audiences. We believe that great brands stand out through clear communication, positive customer interactions, and memorable experiences.

We are looking for motivated individuals who enjoy working with people, representing a brand professionally, and contributing to a collaborative and growth-oriented environment.

The Service Account Assistant will provide administrative and operational support for client accounts while helping ensure a smooth and positive customer experience.

You will work closely with internal teams and account representatives to coordinate requests, maintain accurate information, assist with documentation, and support the day-to-day management of client accounts.

This position offers an excellent opportunity to develop valuable skills in account management, client service, business operations, and professional communication.

Responsibilities

• Assist with the daily management and support of client accounts.
• Respond to client questions and service requests in a professional and timely manner.
• Maintain accurate account records, documentation, and client information.
• Coordinate with internal departments to help resolve account-related requests.
• Prepare reports, documents, account updates, and other administrative materials.
• Monitor account activity and follow up on outstanding requests or documentation.
• Assist account representatives with scheduling, organization, and client communication.
• Help identify opportunities to improve the overall client service experience.
• Maintain confidentiality when handling client and company information.
• Support additional administrative and operational projects as needed.

• Strong written and verbal communication skills.
• Excellent organizational and time-management abilities.
• Detail-oriented with the ability to maintain accurate records.
• Professional and customer-focused approach.
• Ability to manage multiple priorities in a fast-paced environment.
• Comfortable working independently and as part of a team.
• Strong problem-solving and interpersonal skills.
• Basic proficiency with computers, email, spreadsheets, and business software.
• Willingness to learn new systems, processes, and account management practices.

• Competitive salary of $47,000 – $53,000 per year.
• Full-time employment.
• Professional growth and career development opportunities.
• Opportunities to strengthen account management and client service skills.
• Training and ongoing learning opportunities.
• Supportive and collaborative work environment.
• Opportunity to take on additional responsibilities as the company grows.
• Develop transferable skills in communication, organization, customer service, and business operations.