Service Advisor

Description

In the role of Service Advisor, you will always strive to make our customers feel valued and heard. You will take pride in being the point person for resolving customers complaints and concerns. Because you have an innate ability to efficiently manage multiple projects while regularly completing tasks on time, you will excel in this role.  You will have real career growth opportunities, and work with great people and feel valued. PCJD-Delaware is currently looking for talented, service centric people like you to apply for our Service Advisor role.

Why you’ll love working with us:

• Associate recognition occurs daily through In-Store programs along with our monthly “Feed the Machine” incentive program. This along with TOP Performer opportunities in our Drive for Success programs provide a financial benefit as well as a personal enjoyment for the associates and their families.

Employee Benefits Package:

• TOP Level Compensation  
• HSA / FSA Health Plan
• Dental / Vision Plan
• Short / Long Term Disability
• Life Insurance
• Company Match Retirement
• Paid Time Off 
• Employee Purchase program

Requirements

  What you’ll do as the Service Advisor:

• Proactively greet all customers promptly with a professional and friendly attitude
• Establish and maintain strong customer relationships that encourage repeat and referral business
• Document and deliver fair, competitive, and transparent price quotes with the customer and dealership’s best interests in mind
• Listen to customers to determine their primary concern and review additional maintenance needs
• Provide all customers a full explanation of the action plan with a market price analysis of area competition to justify PCJD-Delaware's price

What you’ll need to be our Service Advisor:

• Casual, uninhibited, and persuasive extrovert with a tendency for informality
• Persuasive, risk-taker; quick to connect and a strong drive for results
• Friendly, understanding, willing and patient team player
• Prior experience in account management, customer service, or retail sales required
• Previous automotive service department or dealership experience highly preferred
• Strong listening and problem-solving skills
• High school diploma or equivalent
• Valid driver’s license without restrictions