Service Advisor

Service Advisor – Portsmouth Ford

Portsmouth, NH | Full-Time

Portsmouth Ford is growing, and we’re looking for a professional, customer-focused Service Advisor to join our award-winning team. If you take pride in transparency, communication, and delivering a top-tier customer experience—this is the place to build a career.

We operate with a one-price, no dealer fee philosophy, and our service department reflects that same honesty and efficiency.

What You’ll Do

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  Greet and assist service customers in a friendly, professional manner

  
  


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  Write accurate repair orders and clearly explain recommendations

  
  


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  Communicate between technicians and customers to keep repairs moving smoothly

  
  


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  Build trust through transparency, follow-up, and education

  
  


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  Maintain high CSI scores and customer loyalty

  
  


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  Work collaboratively with advisors, techs, and management

  
  

What We’re Looking For

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  Prior service advisor or automotive customer service experience preferred

  
  


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  Strong communication and organizational skills

  
  


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  Ability to multi-task in a fast-paced environment

  
  


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  Professional appearance and positive attitude

  
  


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  Experience with CDK or similar DMS a plus

  
  


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  Team-player mentality with a customer-first mindset

  
  

What We Offer

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  Competitive pay plan with performance incentives

  
  


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  Modern, high-volume Ford service department

  
  


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  Supportive management and strong internal processes

  
  


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  Paid training and growth opportunities

  
  


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  Health benefits, 401(k), and paid time off

  
  


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  A dealership culture built on trust, transparency, and long-term relationships