Service Advisor

COMPENSATION: $80,000-$160,000

Mercedes-Benz of Westminster provides not only an exceptional experience to its external customer but is equally committed to providing an exceptional experience to its internal customers – its team members. Our ownership has crafted a core management team who share in the belief that the success of Mercedes-Benz of Westminster is created within each of its people. Mercedes-Benz of Westminster actively seeks to develop talent in order to promote within. 

ESSENTIAL DUTIES:

• Consult with customers to understand their needs and provide solutions.


• Writes up customer's vehicle problems accurately and clearly on repair order. 


• Provides a complete and accurate written cost estimate for labor and parts while establishing accurate “promised time” to customer.


• Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.     


• Reviews repair orders to ensure that work is completed and additional work and authorization is noted.


• Explains completed work and all charges to customers. 


• Make outbound calls based on lists provided by management to drive business.


• Answer inbound calls and work with the BDC to schedule your book of business daily.


• Exceed minimum monthly performance based on metrics provided by management.


• Engage with the customer and build rapport.


• Establish a business model to grow consistently year over year.

QUALIFICATIONS, EXPERIENCE, EDUCATION, CERTIFICATES, LICENSES, ETC.   

• High School graduate or GED


• Minimum 2 years Service Advisor experience


• Technical Training or Advisor training school graduate to obtain your Degree in Automotive repair or Diesel repair recommended but not required.


• ASE certification in at least one skill level recommended but not required.


• Excellent Customer Service abilities


• Must possess a valid driver’s license with a clean driving record and clean criminal history.


• Detail oriented and excels in a fast-paced, results driven environment


• Comfortable with negotiating

COMPENSATIONS

• Starting at $80,000/yr

COMPANY BENEFITS:

• Paid Holidays


• Paid time off


• 401(k) with 50% company match of first 4% of contribution


• Insurance – Medical, Dental, Vision


• Team Member auto purchase, Parts & Service discount


• Exceptional commitment to Team Member engagement


• Quarterly community involvement opportunities


• Strong Advancement and Career Development Opportunities


• Culture of Coaching and Mentoring


• Many long-tenured employees including five Team Members employed since day one – 18 years


• Monthly Catered Lunch and Team Recognition