The Automotive Service Advisor is a customer-facing, revenue-driving role responsible for delivering an exceptional service experience in a fast-paced, high-volume dealership environment. This position serves as the primary liaison between customers and the service department, ensuring efficient vehicle flow, accurate repair recommendations, and strong customer satisfaction while maximizing service sales
JOB TITLE: Service Advisor
REPORTS TO: Service Director
LOCATION: Cincinnati, OH
FLSA STATUS: Exempt
A SHORT LIST OF YOUR TASKS AND RESPONSIBILITIES:
Greet customers promptly and professionally, establishing trust and rapport
Conduct thorough vehicle walk-arounds and accurately document customer concerns
Prepare clear, transparent service write-ups and repair orders
Recommend maintenance and repair services based on manufacturer guidelines and vehicle condition
Communicate effectively with technicians to ensure accurate diagnostics and timely completion
Present repair recommendations and obtain customer authorizations
Manage a high daily car count while maintaining accuracy and professionalism
Provide frequent status updates to customers and ensure timely follow-up
Review completed repairs with customers, explain charges, and collect payment
Resolve customer concerns efficiently to maintain high NPS scores
Meet or exceed individual and departmental sales, productivity, and CSI goals
Adhere to dealership policies, processes, and OEM standards
WE’RE LOOKING FOR A SELF-STARTER WHO MEETS THE FOLLOWING QUALIFICATIONS:
2+ years of experience as a Service Advisor preferred (high-volume dealership experience strongly desired)
Strong understanding of automotive services, maintenance, and repair terminology
Proven ability to upsell ethically and consistently in a fast-paced environment
Excellent communication, organizational, and time-management skills
Ability to multitask while handling 15–30+ repair orders per day
Customer-focused mindset with strong problem-solving skills
Proficient with dealership management systems (Tekion, CDK, Reynolds & Reynolds, or similar)
Valid driver’s license and clean driving record
High energy and resilience in a production-driven environment
Professional appearance and demeanor
Strong sales and closing skills
Detail-oriented with strong follow-through
Team-oriented mindset
Ability to perform well under pressure and tight deadlines
Consistently meet or exceed monthly service sales targets
Maintain high customer satisfaction index (NPS) scores
Efficiently manage workflow in a high-volume setting
Contribute positively to team culture and dealership reputation
HERE’S HOW WE TAKE CARE OF YOU (AND YOUR LOVED ONES):
Medical, dental, and vision benefits
Voluntary benefits available
Paid time off upon hire
Paid company holidays
401(k) with conditional employer match after 6 months of employment
Growth potential
Automotive discounts
IF YOU ARE QUALIFIED, YOU WILL BE CONSIDERED FOR THIS POSITION:
An Equal Employment Opportunity/Affirmative Action Employer M/F/D/V. Only qualified individuals (those who meet the fundamental qualifications) will be considered as applicants for this position. Applications will be accepted for a minimum of 3 business days from the date of the initial posting. McCluskey Chevrolet will not discriminate against persons because of their disability, including disabled veterans, and will make reasonable accommodations for known physical or mental limitations of qualified employees and applicants with disabilities. If you are interested in applying and require special assistance or accommodation due to a disability, please contact our Human Resources department at 513-761-1111. McCluskey Chevrolet participates in E-Verify. This employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee’s Form I-9 to confirm work authorization. posting.
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