Service Advisor

Company : Jay Hatfield Chrysler Dodge Jeep Ram

Job Type : Full Time

Frontenac, United States

Job Description - Service Advisor

Job Summary:

Jay Hatfield service department is growing and in need of another Service Advisor to help keep up with the fast pace, daily demands of our great customers.

As a Service Advisor, you will own our customer’s experience in the service lane. You are the first point of contact with our customers and will be well-versed in product offerings, inventory needs, technician scheduling and customer service. From greeting vehicle owners on the drive line to explaining the repair process, our Service Advisors are true professionals who enjoy helping others. We welcome individuals who are new to the automotive industry but with previous roles in customer service, retail sales, restaurant industry or hospitality.

BENEFITS

Medical and Dental

401K Plan with Matching

Paid Personal Days

Paid Vacation

6 Paid Holidays

Longevity Bonuses

Birthday off Paid

Referral Bonus Program

Growth opportunities

Paid Training

Employee vehicle purchase plans

Family owned and operated

Long term job security

Flexible Work Schedule

Saturday Lunches

Discounts on products and services

Responsibilities

Answer the phones, schedule customer service appointments

Oversee flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.

Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.

Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled

Ensures that the daily inventory of technicians' time is consistently sold to service customers.

Distribute work between technicians efficiently

Qualifications

Organized and friendly personality

Demonstrated ability to manage others

Time management skills

Fantastic communication skills with your customers

Professional, well-groomed personal appearance.

Valid DL

Willing to submit to a pre-employment drug screen (THC not tested for pre-employment)

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Original job Service Advisor posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.

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About the Company

Jay Hatfield Chrysler Dodge Jeep Ram

Description of the role:We are looking for an Automotive Reconditioning Tech to join our team at Jay Hatfield Chrysler Dodge Jeep Ram. The role involves perform...

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Service Advisor

Job Description - Service Advisor

About the Company

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