Service Advisor

As a  Service Advisor, you’re one of the most important team members at Norm Reeves Toyota Dallas. You’re responsible for creating a super Norm Reeves location service experience for our guests and using your communication skills to build the bridge between guests and technicians.

Your work will ensure our guests leave 100% satisfied with their Norm Reeves location experience. This role is a great way to kick start your career with us!

What You’ll Do:

• Greet guests as they arrive in the Service drive


• Communicate empathetically with guests about their vehicle


• Offer solutions and added services to guests


• Prepare detailed repair orders after initial inspection with exact instructions, making special note of primary concern(s) from the guest


• Provide timely follow-up progress of each repair order and contact guests with repair changes


• Analyze quality control reports and maintain a high Customer Service Index Score


• Process monetary transactions

What You’ll Need:

• Full time availability. You’ll also need to be at least 18 years old.


• A valid driver’s license and acceptable driving record


• Creative, positive, team player attitude


• Ability to analyze situations and make win-win business decisions


• Honesty, empathy, and exceptional communication skills


• Leadership skills in team-based and independent settings

Benefits & Employee Perks 

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  Medical, Dental, Vision, and Complimentary Life Insurance

  
  


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  401k Matching and FSA

  
  


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  Tuition Reimbursement

  
  


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  Paid Time Off (accrues)

  
  


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  Supplemental Insurance (Hospital, Accident, Critical Illness)

  
  


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  Discounts on Vehicles, Services, and Parts